Specialist - Receipting
DHL Express
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Role Purpose
To provide process expertise in Cash Apps to achieve the key objective of ensuring process improvements that drive faster allocations. This includes the following focus areas:
To provide process expertise in Cash Apps to achieve the key objective of ensuring process improvements that drive faster allocations. This includes the following focus areas:
- Continuous improvement in Cash apps processes with detailed analytics and defining sustainable and measurable solutions
- Be the key resource for projects related to task transitions, process changes and system deployments, ensuring processes are compliant to GOM/GSOP, relevant CRISP/internal controls and that process deviations are approved and documented
- Assist in migration and thereafter to come up with standard alignments to GOM ROM processes
- Contribute and support the preparation of SPR/Regional SPR decks for relevant countries in scope
- To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
- To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
- To manage and process customer remittances advices
- To timely investigate payment related queries
- To investigate and resolve un-allocated & un-applied receipts; and contact customer if required
- To execute direct debit, refund, intercompany batches as required by collection treatment plans
- To post invoice and bank interfaces to ERP
- To execute timely end-of-month closing activities in line with guidelines provided
- To manage customer escalation up to closure of the issue
- To control credit exposure and ageing balances for cash accounts
- To coordinate any process dependencies with external parties
- Bachelor Degree or equivalent
- Minimum 3 years Credit Admin experience
- Good telephone conversation/handling skills
- Good communication and conversational skills
- High customer focus and service orientation
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