Specialist - Receipting

DHL Express

Date: 3 weeks ago

City: Petaling Jaya

Contract type: Full time

Role Purpose

To provide process expertise in Cash Apps to achieve the key objective of ensuring process improvements that drive faster allocations.This includes the following focus areas:
Continuous improvement in Cash apps processes with detailed analytics and defining sustainable and measurable solutions
Be the key resource for projects related to task transitions, process changes and system deployments, ensuring processes are compliant to GOM/GSOP, relevant CRISP/internal controls and that process deviations are approved and documented
Assist in migration and thereafter to come up with standard alignments to GOM ROM processes
Contribute and support the preparation of SPR/Regional SPR decks for relevant countries in scope

Key Responsibilities

To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
To manage and process customer remittances advices
To timely investigate payment related queries
To investigate and resolve un-allocated & un-applied receipts; and contact customer if required
To execute direct debit, refund, intercompany batches as required by collection treatment plans
To post invoice and bank interfaces to ERP
To execute timely end-of-month closing activities in line with guidelines provided
To manage customer escalation up to closure of the issue
To control credit exposure and ageing balances for cash accounts
To coordinate any process dependencies with external parties

Key Requirements

Bachelor Degree or equivalent
Minimum 3 years Credit Admin experience
Good telephone conversation/handling skills
Good communication and conversational skills
High customer focus and service orientation
Advanced MS excel knowledge

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