Spm / Fresh Graduate | Basic Rm3k + Allowance Mandarin Speaker Customer Support Agent in Airline Industry @ PJ

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
  • Assist customer in planning, booking or rebooking request.
  • Liaise with internal support team to resolve disputes and ensure customer satisfaction.
  • Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
  • Provide assistance with booking or changing flight through Live Chat.
  • Assist in processes of refunding and cancelling flight ticket.

Job Requirements

  • Applicants with SPM level qualification and above are welcome
  • Proficiency and Fluent in Mandarin, English, BM is required for this position(Read, Speak, Type)
  • Have no issue to work on 8am â 9pm Rotational shift (9 hours per shift including 1 hour break time)
  • Willing to commit on 5 days work per week (Rotational 2 off day per week)
  • Willing to work on weekend or public holidays based on shift arrangement
  • Able to start working on 23 October
  • Have no issue to be fully work based at Petaling Jaya, Selangor Office

Job Benefits

  • Monthly Salary: Basic salary RM3,000 + up to RM200 KPI allowance + up to RM300 night shift allowance
  • EPF and SOCSO
  • 12 days Annual leave + 14 days medical leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
  • Walking Distance to LRT Station
  • Career Advancement Program
  • NO Mid-night Shift
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided

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