Spm Holder | Basic Salary Rm3,000 Cantonese Speaking Travel Consultant @ Petaling Jaya

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
  • To exceed customerâs expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements SLA.
  • Respond to customers questions or resolve problems related to their reservation or payment.
  • Review and approve request for booking cancelation and refunds.
  • Act as phone support for the booking application.

Job Requirements

  • Applicants with SPM level qualification and above
  • Proficient in Traditional & Simplified Mandarin (Read, Speak, Type)
  • Fluent in Cantonese is required for this role
  • Average English is required for this role
  • Have no issue to work on 24 hours Rotational Shift (9 Hours per shift including 1 hour break time)
  • Willing to commit on 5 days work per week including Weekend and Public Holidays (Rotational 2 off days per week)
  • Able to start working on 23 October 2024
  • Have no issue to be fully work based at Petaling Jaya, Selangor Office

Job Benefits

  • Monthly Salary: RM3,000 Basic Salary + RM250 Training Allowance (After 1-2 months) + Up to RM500 Night Shift Allowance + up to RM300 KPI Allowance
  • EPF and SOCSO
  • 12 days Annual Leave & 14 days Medical Leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm & Ara Damansara LRT 8.15am â 9.30pm)
  • Career Advancement program
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided

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