Sr. Manager, HR Shared Services

Job Description

We are seeking an experienced and strategic HR leader to serve as the Sr. Manager, HR Service Center Operations. This role will oversee the global HR Service Center functions, including direct management across multiple regions such as Glasgow, UK and Ipoh/Penang, Malaysia. The Sr. HR Manager will be responsible for the end-to-end delivery of employee and candidate services, ensuring operational excellence, standardization of processes, and alignment with overall HR and business strategies.

This role will provide leadership, vision, and governance to regional service center operations across HR Operations & Compliance, Talent Acquisition Coordination, Talent Management, HRIS, Reporting, and Back-office support. The ideal candidate is an experienced leader in global shared services, capable of building scalable teams, enhancing employee experience, and driving innovation in HR service delivery.

Primary Duties & Responsibilities

Strategic Leadership & Oversight

• Provide strategic direction and leadership for HR Shared Services Center operations.
• Design, implement, and monitor global HR support service delivery models to align with the HR Shared Service Delivery governance model, business needs and improve employee experience.
• Ensure cross-functional collaboration with HR Business Partners, Centers of Excellence (COEs), and regional HR leaders.
  
  

Operational Excellence & Process Improvement

• Develop and maintain consistent measurable service standards, KPIs, and SLAs across global service center location/s.
• Optimize workflows for efficiency and drive continuous improvement and automation of HR operations using technology and process innovation.
• Lead initiatives to reduce manual work, streamline workflows, and enhance system integration across HRIS, ADP, Time keeping systems and ATS platforms.
  
  

People & Performance Management

• Directly manage a team/s of HR Service Center and provide coaching, mentorship, and career development opportunities.
• Establish clear goals and monitor performance to ensure service excellence and compliance with global standards.
• Promote a high-performance, employee-first culture grounded in trust, collaboration, and accountability.
  
  

Governance, Compliance & Risk Management

• Ensure adherence to global labor laws, data privacy, and payroll support regulations in all regions.
• Implement governance frameworks for documentation, knowledge management, and quality control.
• Serve as the final escalation point for operational and service delivery issues.
• Collaborate with the HR COE Leadership to create change management strategies to support Business Adoption
  
  

Cross-Functional Collaboration

• Work closely with Talent Acquisition, HRIS, Payroll, and IT teams to deliver integrated solutions and smooth employee and candidate experiences.
• Partner with Finance and Legal for audit, compliance, and regulatory matters.
• Engage with senior stakeholders and executive leadership to report on performance, challenges, and opportunities.
• Collaborate with HR COE Leadership in designing communication plans, including training and knowledge sharing workshops.
  
  

Global Support & Time Zone Coordination

• Ensure 24/7 regional support coverage through team planning and flexible availability.
• Foster seamless handoffs and communications between regions operating in different time zones.
• Participate in key meetings and decision making for any project milestones.
  
  

Education & Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Significant experience in HR operations or shared services in a multinational environment, at a senior management or director level.
• Extensive experience leading global HR service delivery, payroll operations, and talent acquisition support functions.
• Proven ability to lead through change, drive operational efficiencies, and scale services in high-growth environments.
• Strong understanding of HRIS systems (e.g., Oracle), ADP, ATS, and ticketing tools
• Experience managing remote, multicultural teams across multiple geographies.
• Hands-on experience with HR service desk/ticketing system implementation and management.
  
  

Skills

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Exceptional communication, presentation, and stakeholder management skills.
• Demonstrated success in leading global process improvement and transformation initiatives.
• Experience in change management, compliance, and audit readiness.
• Flexible and available to support operations across multiple time zones.
  
  

Working Conditions

• This position is hybrid / onsite
• Will require off-site meetings or travel
• Regular use of a computer and other office equipment is necessary
• Interaction with team members and external contacts is a regular part of the job
  
  

Physical Requirements

• Sitting for extended periods while working on a computer or conducting meetings.
• Use of hands and fingers for typing, writing, and handling documents.
• Occasional lifting of objects or materials up to 20 pounds for administrative tasks.
• Ability to communicate verbally and in writing.
• Mobility within the office environment to attend meetings or interact with colleagues.
  
  

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

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