Sr. Quality Manager, SEA

Job Description

The Area Quality Manager will report to Asia Senior Quality Director. He or She will lead and translate the overall quality strategy and objectives into broader operational deliverables within assigned business unit and manufacturing site to achieve world-class customer-centric quality performance and quality excellence culture. This includes internal and external relationship management, value creation and optimization, product risk mitigation and minimization, quality leadership and strategy development, budget and resource allocation, talent management, and transparent communication of quality performance in the region.

Responsibilities

CORE RESPONSIBILITY :

• Lead and implement a customer-centric quality culture, execution excellence and continuous improvement.
  
  

核心职责

Hold the Quality team accountable for implementing and enforcing quality services, including assurance, quality control, quality system, and quality improvement services. Accountable for translating the quality strategy and objectives into tactical operational deliverables, which includes

• Implementing and enforcing Quality goals and objectives in direct support of the business goals and objectives, such as OTMIS, Distressed Batch, Customer complaint rate, Complaint Resolution Days, etc.
• Providing Quality leadership to the assigned business unit in cross-functional product development and scale up with quality planning and verification prior to production for new formulas.
• Providing Quality leadership to the assigned manufacturing site to assure product and service delivery with balanced and satisfied quality, efficiency and cost.
• Ensuring measurement system reliability; and
• Monitoring product, process, and system performance, and actively driving improvement to mitigate or minimize risks for customers and company.
• CORE RESPONSIBILITY : Manage the quality system and lead the organization
  
  

核心职责

Manage the quality system and lead the organization to define, refine and deploy effective policies and procedures into the all appropriate work areas, engaging the workforce to ensure these are followed to deliver consistent, high quality products and services for our served customers, market and community. Be accountable for product quality risk management with effective containment, corrective, preventive, and systematic actions to prevent recurrence within the regional business unit and manufacturing site.

• CORE RESPONSIBILITY : Lead OC Program
  
  

核心职责

Lead the Opportunity Cost reduction program with the business P&L leader and manufacturing site leader as the sponsor, and run the steering committee with local management and cross-functional leadership to build and manage the project portfolio based on analytics, reports and recommendations from historical data and risk analysis (internal defects, external customer feedback, supplier performance, employee feedback, etc.). Work with the accountability leaders to scope the projects and drive focused execution to achieve near term results and toward longer-term quality performance entitlement.

• CORE RESPONSIBILITY : Act as the subject matter expert on global/regional, cross-functional, complex project teams and/orquality committees.
  
  

核心职责

Integrate principles, concepts, and share practices of multiple technical disciplines to create a zero defect culture. Continually build quality capabilities beyond current expertise and scope.

• CORE RESPONSIBILITY : Provide functional expertise and leadership to the business in the following service areas:
  
  

核心职责

• Safeguarding services: quality system management, risk management: internal product and OEM product, quality incident management and internal audit management.
• Cost containment services: cost of quality management, productivity improvement leadership (cost of poor quality or quality excellence initiative), quality methods and tools management, benchmarking and best practice sharing.
• Product differentiation services: voice of customer translation and validation, customer requirement verification in line with new product or formula introduction and associated management of change, total customer experience monitoring, customer feedback analysis and connect to Discovery to address, customer insight feedback loop management, and customer issue resolution. Assist leadership in developing and implementing an overall manufacturing strategy to achieve excellent quality performance.
• Training & consulting services: internal change facilitation and quality consulting and training to develop quality capability in the workforce to deliver business results for quality organization and beyond.
• CORE RESPONSIBILITY : Supervise the plant Quality team within the assigned Business Unit in an ISO and CI environment.
  
  

核心职责

Lead, develop and establish an integrated talent management program to attract, train, and develop the Quality functional team and to ensure optimum level of workforce engagement.

Qualifications

• EDUCATION BACKGROUND REQUIREMENTS:
• Required/ 必需的： Bachelor of Chemical Engineering, Material science/technology in Tier one university.
  
  

Or advanced degree such as Master of Science or Engineering (not limited to chemical/material) in Tier one university.

• Preferred/ 优先考虑的： Certification or licensure within a quality program or body of knowledge is preferred.
• KNOWLEDGE & EXPERIENCE:
• Required/ 必需的：
• 10 years of progressive experience within the coating/painting industry. 5 years with coating formulation lab work . 8 years in Quality Management preferred.
• Problem solving and process improvement Experience: 5 plus years with industry recognized methods (i.e. Six Sigma, Lean, TQM, SPC/SQC, 8D, MSA, RedX, etc.).
• Preferred/ 优先考虑的： Continuous improvement certificate preferred. (i.e. Green belt)
• PHYSICAL REQUIREMENTS (Please list bellows if there is any):
• TECHNICAL/SKILL REQUIREMENTS:
• Required/ 必需的：
• Teamwork and collaboration with all levels of the organization.
• Adaptability or flexibility to changing business environment and internal challenges.
• Strong in both verbal and written communication in English.
• Take initiative and act independently, guided by very broad objectives.
• Conflict resolution.
• Project, program and portfolio management.
• Ability to influence and navigate.
• Quality strategy development.
• Problem solving and process improvement or designed-in quality; data-driven and process focused. Experience in using Minitab or similar tools to do advanced analysis.
• Ability to engage and facilitate - strong leadership skills that inspire change in others.
• Service orientation (very important), influence skills that can unit other functional team to solve quality problems.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Preferred/ 优先的： Communication skill in Vietnamese and/or Chinese.
  
  

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible