Storage Technical Account Manager
IBM
Date: 4 hours ago
City: Petaling Jaya
Contract type: Full time
Introduction
When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.
Your Role And Responsibilities
In this role you will be a technical focal point and trusted advisor to clients who have purchased our premium support offerings for IBM Storage.
This role will require a high level of technical and communication skills. Establish credibility and build trust with IBM Premium clients. It requires analytical thinking and problem-solving skills to quickly identify client’s situation and expedite problem resolution by engaging the appropriate technical resource.
The TAM facilitates monthly meetings, provides reports, advice on best practice and makes recommend actions. He/she ensures all contractual deliverables are met.
The individual must be highly motivated with strong technical skill in cloud-native platforms and container orchestration as well as organizational skill. He/she must be self-driven and is willing to operate in constantly evolving environment.
The role provides high visibility within the support organization, requires cross team collaboration including Product, Sales, IBM Client Care team and Business Partners.
Additional Responsibilities
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.
Your Role And Responsibilities
In this role you will be a technical focal point and trusted advisor to clients who have purchased our premium support offerings for IBM Storage.
This role will require a high level of technical and communication skills. Establish credibility and build trust with IBM Premium clients. It requires analytical thinking and problem-solving skills to quickly identify client’s situation and expedite problem resolution by engaging the appropriate technical resource.
The TAM facilitates monthly meetings, provides reports, advice on best practice and makes recommend actions. He/she ensures all contractual deliverables are met.
The individual must be highly motivated with strong technical skill in cloud-native platforms and container orchestration as well as organizational skill. He/she must be self-driven and is willing to operate in constantly evolving environment.
The role provides high visibility within the support organization, requires cross team collaboration including Product, Sales, IBM Client Care team and Business Partners.
Additional Responsibilities
- Provide remote troubleshooting and analysis assistance for usage and configuration questions
- Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
- Identify known defects and fixes to resolve problems
- Develops best practice articles and support utilities to improve support quality and productivity
- Respond to escalated customer calls, complaints, and queries
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- At least 2 years experience working in the area of remote technical support, technical advisor or service delivery (Field).
- Knowledge in Storage, Networking and Server (Lenovo & Dell)
- Red Hat OpenShift (Deployment, Configuration, Operator Framework, Monitoring) including CEPH/Defender
- Red Hat Certified Specialist in Containers and Kubernetes (DO180)
- Ability to communicate technically
- Experience in crisis management and client interaction in Federal Accounts
- Excellent computer skills – MS Office
- Fluency in English - both verbal and written
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head of Operations
PERI,
Petaling Jaya
23 hours ago
Key Responsibilities Strategic & Operational LeadershipDevelop, implement, and execute operational strategies to increase productivity, efficiency, and profitability. Continuously improve processes and workflows to enhance customer satisfaction and business performance. Oversee full Order-to-Cash processes, including product management, sustainability, and facilities management. People & PerformanceLead, coach, and develop high-performing teams across Customer Service, Logistics, Order Management, Health & Safety, and related functions....
F&B Operations Manager
Sheraton Hotels & Resorts,
Petaling Jaya
1 day ago
Additional InformationJob Number25176457Job CategoryFood and Beverage & CulinaryLocationSheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementJob SummaryPosition responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and...
Lead Product Manager, Demand & Ads
Grab,
Petaling Jaya
2 days ago
Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia...
