Supply Chain Specialist - Japanese Speaker

Customer Service Delivery 

Professionals include the management of customer interactions to increase customer satisfaction and improve service quality.

Service Enablement 

Professionals support activities associated with enabling the customer and providing service support.

A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.

Customer Engagement/Meetings

Participate in meeting to provide insights on order/supply/issues, etc

Facilitate or Participate in Customer syncs to walk through tactical order/supply/issue items

Participate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer/areas needs, supply, Customer metrics, etc

Supports OM & Customer on complex queries

RMA customer engagement

Customer portal management

Reporting/Metrics

Support agreed upon reporting needed by Channel Leads/CCSM/other cross functional teams

Review & report Customer metrics (OBL, OTP, Manual Dos, IP, etc, UCO, aged orders)

Demand Planning

Attend FG sub syncs, complete needed files (FCST templates/SDP files) and IBP upload if aligned with regional/Customer scope

Allocation

Manage allocation splits or provide needed insights to Microsoft Channel Manager if applicable for Customer/Areas

Launch/EOL Management

If applicable, track inbounds to IPQ along with launch tracking to the Customers and call out any risks needed to Channel Leads

Follow up on internal teams to ensure certifications are aligned and ready along with any order issues that require alignment & support

Follow up with Customers on order placements aligned with IPQ/Ship Plans

Trigger SKU setup that is required (NAM only)

Track depletion of EOL and ordering needs

Order Scrubbing

Review daily/weekly order scrub from Order Management Teams and provide action items

Flag allocation misalignment & escalate needed supply/allocations

Work with partner, internal or F&L teams as needed to resolve order/delivery issues

Returns/Credits/Debits

Manage Returns Revenue projections

Manage Partner Payment Purchase Orders for Ops related Payments

Attend Partner & GFS calls to support to resolve the overdue payments & claims

Credit & Debit Approvals if aligned to approval matrix

Regulatory/Compliance

New Customer onboarding support

Update/complete/trigger needed master data changes (Ship To, CLT, etc)

Ensure Customer profiles, SOP & Distros are updated as needed

Basic Qualifications

Minimum 2 years of experience in a Supply Chain role

Bachelor’s degree

Minimum 2 years of experience managing customers

Strong skills in Excel

Proficient in Japanese

Preferred Skills: 

Experience with analysis of supply chain metrics

Problem-Solving / Escalation

Account Management

SAP order management experience

Excellent communication skills

Business process outsourcing experience desirable