Supply Chain Specialist - Japanese Speaker

Accenture Southeast Asia


Date: 12 hours ago
City: Subang Jaya
Contract type: Full time
Customer Service Delivery 

Professionals include the management of customer interactions to increase customer satisfaction and improve service quality.

Service Enablement 

Professionals support activities associated with enabling the customer and providing service support.

A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.

Customer Engagement/Meetings


  • Participate in meeting to provide insights on order/supply/issues, etc
  • Facilitate or Participate in Customer syncs to walk through tactical order/supply/issue items
  • Participate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer/areas needs, supply, Customer metrics, etc
  • Supports OM & Customer on complex queries
  • RMA customer engagement
  • Customer portal management


    • Reporting/Metrics


  • Support agreed upon reporting needed by Channel Leads/CCSM/other cross functional teams
  • Review & report Customer metrics (OBL, OTP, Manual Dos, IP, etc, UCO, aged orders)


    • Demand Planning


  • Attend FG sub syncs, complete needed files (FCST templates/SDP files) and IBP upload if aligned with regional/Customer scope


    • Allocation


  • Manage allocation splits or provide needed insights to Microsoft Channel Manager if applicable for Customer/Areas


    • Launch/EOL Management


  • If applicable, track inbounds to IPQ along with launch tracking to the Customers and call out any risks needed to Channel Leads
  • Follow up on internal teams to ensure certifications are aligned and ready along with any order issues that require alignment & support
  • Follow up with Customers on order placements aligned with IPQ/Ship Plans
  • Trigger SKU setup that is required (NAM only)
  • Track depletion of EOL and ordering needs


    • Order Scrubbing


  • Review daily/weekly order scrub from Order Management Teams and provide action items
  • Flag allocation misalignment & escalate needed supply/allocations
  • Work with partner, internal or F&L teams as needed to resolve order/delivery issues


    • Returns/Credits/Debits


  • Manage Returns Revenue projections
  • Manage Partner Payment Purchase Orders for Ops related Payments
  • Attend Partner & GFS calls to support to resolve the overdue payments & claims
  • Credit & Debit Approvals if aligned to approval matrix


    • Regulatory/Compliance


  • New Customer onboarding support
  • Update/complete/trigger needed master data changes (Ship To, CLT, etc)
  • Ensure Customer profiles, SOP & Distros are updated as needed


    • Basic Qualifications


  • Minimum 2 years of experience in a Supply Chain role
  • Bachelor’s degree
  • Minimum 2 years of experience managing customers
  • Strong skills in Excel
  • Proficient in Japanese


    • Preferred Skills: 


  • Experience with analysis of supply chain metrics
  • Problem-Solving / Escalation
  • Account Management
  • SAP order management experience
  • Excellent communication skills
  • Business process outsourcing experience desirable

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