Sustaining Engineer, Primary Storage (US Hours)

Quantum


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

This position provides Engineering level assistance for our customers, partners, and sales teams. As a Sustaining Engineer, you will be responsible for troubleshooting software, hardware, and networking in a fast-paced, and expanding primary storage market.

Primary responsibilities include being the interface for our primary storage engineering team by handling customer issues that have been escalated from our customer support group.

The ideal candidate will have industry experience in a sustaining engineering support group along with software development to help in troubleshooting.

Job Duties

  • Quickly analyze customer issues live or through logs/cores/kdumps to isolate product issues or environmental configurations.
  • Work directly with development engineering, test, service engineers to develop tactical solutions for customer issues.
  • Duplicate customer issues as
  • Oversee and administer internal Engineering lab
  • Ability to review code to mitigate or fix customer
  • Inclusion in the Sustaining On-call
  • Ability to work in USA time zone = India Nightshift 8.30PM to 5.30AM (IST)

Job Requirements

  • BS Computer Science, Information Technology, or related field of study is
  • Experience in sustaining engineering, maintenance, support and other customer-related areas is required.
  • 3+ years’ experience working in a Linux environment is
  • 3+ years software development in C or C++ is
  • Experience in writing scripts: Python, Perl, shell scripting, and other scripting tools is
  • Experience using debugging tools such as GDB is
  • Experience with Git and Jira is
  • Experience with object storage is
  • Experience with distributed systems is highly
  • Experience with advanced networking configuration of switches and operating systems is highly desirable.
  • Experience in RAID, VTL, NAS (NFS/CIFS), Fibre Channel protocol, iSCSI protocol and other storage related technologies highly desirable.
  • Experience with databases is highly
  • Experience with REST/API’s is highly
  • Must be able to multitask effectively and
  • Must be able to communicate effectively both verbally and via digital

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate Professional, Inside Sales

Ingram Micro, Petaling Jaya
18 hours ago
Position Summary:Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities. Have technical knowledge of products, systems...

Pengurus Projek

SNS Network, Petaling Jaya
21 hours ago
Penerangan Kerja Bertanggungjawab ke atas kejayaan perancangan, pelaksanaan dan penyiapan Infrastruktur ICT dan projek penyepaduan sistem. Memastikan projek disiapkan dalam skop, bajet, garis masa dan kualiti. Tentukan objektif projek, membangun dan mengurus rancangan projek. Mengawal, menyelaras sumber dan memastikan semua projek berfungsi dengan mematuhi kontrak yang diluluskan. Berkomunikasi dengan semua pihak berkepentingan termasuk vendor dan pelanggan, mengurangkan risiko dan memastikan...

OTR Production Operator

Continental, Petaling Jaya
1 day ago
Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021,...