System Engineer (IT Infrastructure)

We're Hiring: System Engineer!

About The Company

Our client specializes in delivering comprehensive IT solutions with a focus on cloud computing, cybersecurity, and digital transformation services. Catering to a diverse range of industries, it combines strategic consulting with advanced technologies to drive business innovation and operational efficiency. With a strong commitment to excellence and customer-centric values, it partners with leading global technology providers to offer customized, scalable solutions tailored to meet evolving market demands.

Overview

We are seeking highly skilled Systems Engineers to join our team. As a Systems Engineer, you

will be responsible for managing project assessments, customer requirements, site surveys,

planning, design, User Acceptance Testing (UAT), troubleshooting, support, and maintenance.

You will work closely with cross-functional teams to ensure timely project implementation, resolve

technical issues, and deliver exceptional customer service.

Responsibilities

• Manage end-to-end project lifecycle including assessment, planning, design, testing, troubleshooting, support, and maintenance.
• Foster teamwork, collaborate with technical support teams, and deliver excellent customer service.
• Proactively address and resolve technical support issues.
• Perform preventive maintenance, create documentation, and develop user guides.
• Install and test proof of concepts, ensure project timelines, and provide timely reports.
• Coordinate and produce formal documentation for major escalations.
• Drive process improvement and coordinate cross-functional teams.
• Conduct periodic service and maintenance reviews with customers.
• Maintain accountability for Professional Services and Maintenance, manage vendor relationships, and ensure SLAs are met.
• Align priorities, work assignments, processes, and metrics with superiors.
• Manage Managed Services communication, planning, prioritization, scheduling, technology, support, and quality control.
  
  

Requirement

• Bachelor’s degree in computer science, Information Technology, or related field.
• Mandarin Speaker.
• 3-8 years of hands-on experience with Hyper-Converge Infrastructure (HCI) technologies, including but not limited to Nutanix, Hyperflex, VSAN, Sangfor, VMware, HyperV, Redhat Virtualization, Microsoft Active Directory, Microsoft 365, Exchange, SharePoint, SCCM, MSSQL, Veeam, Commvault, and Cohesity.
• Familiarity with Cloud, Linux, Redhat Openshift, Networking, and SharePoint is advantageous.
• Possess a positive attitude with excellent communication skills in English or additional languages.
• Strong listening skills and the ability to communicate effectively.
• Customer-focused and results-oriented mindset.
• Self-motivated with proactive problem-solving abilities.
• Capable of providing timely and courteous customer service.
• Ability to work independently with minimal supervision.
• Demonstrated good time management and punctuality.
• Commitment to continuous self-development and training to fulfill responsibilities effectively.
• Willingness to work beyond regular office hours if required.
• Malaysian citizenship or relevant residence status is mandatory.
• Must have own transportation, valid driving license, and passport.
  
  

Salary: Up to RM8,000

For more information, you may reach out to Hoyyian at her email at [email protected]

Please be informed that only shortlisted candidate will be notified