Team Lead - AML Operation

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

As the AML Operations Team Lead, you will be responsible for overseeing key AML functions, including Transaction Monitoring, Sanction Screening, and Customer Due Diligence (ECDD/ODD). You will serve as a subject matter expert (SME) across these domains, guiding the team to ensure high-quality investigations, compliance with regulatory expectations, and continuous operational improvements. This role plays a critical part in maintaining the integrity of our financial crime compliance framework and driving operational excellence.

• Lead the AML Operations team in managing end-to-end workflows across transaction monitoring, sanction screening, and due diligence processes.
• Act as a subject matter expert (SME) in AML operations, providing guidance and technical expertise in interpreting alerts, regulatory requirements, and risk scenarios.
• Supervise and review case investigations, ensuring proper risk assessments, quality of documentation, and timely escalation or resolution.
• Oversee the preparation and submission of Suspicious Activity Reports (SARs) in accordance with internal policies and regulatory obligations.
• Ensure compliance with sanction screening requirements, including name and payment screening, match investigation, and escalation protocols.
• Provide oversight and quality assurance in the Enhanced and Ongoing Due Diligence (ECDD/ODD) review processes for high-risk customers.
• Develop and maintain SOPs, workflows, and internal guidelines across all AML operational areas.
• Identify process gaps, implement improvements, and drive automation or system enhancements in collaboration with Product and Tech teams.
• Prepare team performance reports, support audit readiness, and assist with regulatory inspections or internal reviews.
• Monitor industry trends, regulatory changes, and typology developments to ensure ongoing alignment with best practices.
• Mentor, coach, and develop team members to build technical competency and ownership across all AML domains.
  
  

The Must Haves

• Bachelor's degree in a relevant field (e.g., Finance, Law, Business, or equivalent).
• At least 5 years of experience in AML/CFT operations, with exposure to multiple domains such as transaction monitoring, sanction screening, and due diligence.
• Minimum 2 years in a team lead or supervisory role, ideally within a financial institution, fintech, or digital bank.
• Strong understanding of BNM AML/CFT regulations, FATF standards, and industry typologies.
• Proven experience in managing end-to-end SAR processes and quality assurance of case investigations.
• Familiarity with AML tools and systems (e.g., transaction monitoring platforms, screening systems, case management tools).
• Excellent written and verbal communication skills, with the ability to write clear case narratives and reports.
• Analytical, detail-oriented, and confident in driving decisions and improvements under tight deadlines.
• Strong stakeholder management skills with the ability to collaborate cross-functionally and influence change.