Team Leader

Job Summary

This is an exciting opportunity for a highly motivated TL to join Cognizant and play a pivotal role in building establishing and running new services for our Multinational Clients based in the region. Individuals in this role are responsible for managing teams of associates & delivering business results in line with targets for the process. They are accountable for people management & process management.

Responsibilities

Manage Day to Day operations Service Levels and Floor Operations Organize team huddles and work towards keeping the team motivation at high levels Prepare the shift roster & review with SDM before sharing with the team Facilitate Administrative and operational needs of the team Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines Partner with team members to enhance their potential and utilize their strengths to accomplish individual & team deliverables Support individual team members to improve on their opportunity areas Assign routine tasks to the team Accountable for meeting & exceeding the process SLAs (Productivity Quality Process Hygiene Customer Satisfaction Adherence to Schedule and Attendance.. etc) Ensure that team is following the standard procedures Ability to learn to work with Google internal tools Provide updates to management on team performance Supports hiring and training Drive and own continuous improvements via technology and analytics interventions Meet & exceed contractual business targets Contribute in preparation of weekly monthly & quarterly performance reviews with clients Prepare and report process performance metrics to stakeholders Adopt best practices from other processes/ verticals etc Job ID 00062400411