Team Leader (Call Centre)
Startek Malaysia
Date: 2 weeks ago
City: Johor Bahru
Contract type: Full time
Job Description
- To undertake daily management activities
- Supervise, coach & motivate the team to achieve the KPI.
- To constantly monitor & manage performance of the team.
- To initiate changes to manage adherence to work schedule, standard operation procedure.
- To prepare month end & ad-hoc reports as & when required.
- To manage client’s expectation & ensure daily deliverables are met.
- Point of escalation between operations and clients
Requirement
- Candidate must possess at least Diploma, Degree, any field
- At least 1-2 years working experience in call center.
- Required language(s): English & Bahasa (oral and written).
- Proficient in MS Office & Computer Skills.
- Good in analytical and problem solving skills.
- Good time management and people management skills
- Flexible, reliable and dependable.
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