Team Leader Customer Service (Cantonese Speaker)

Location: Megan Avenue 2, Kuala Lumpur (MRT/ LRT accessible)

Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

Join our dynamic team in Kuala Lumpur as a Customer Service Team Leader! If you have 3+ years of call center leadership experience, excel in Cantonese, Chinese, and English, and are passionate about driving performance and customer satisfaction, we offer a competitive package and growth opportunities. Enjoy a 5-day work week with rotational shifts

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What You Will Deliv

• erOversee the day-to-day operations of the cent
• erAllocate manpower resources effectively across all shif
• tsMotivate frontline team members to consistently improve performan
• ceEnsure KPIs are met in accordance with company guidelines and standar
• dsIdentify and address existing and potential obstacles and gaps within the Customer Service (CS) te
• amManage team performance, including handling underperformers and outliers through performance improvement pla
• nsHandle customer complaints and issues via email and various online platfor
• msDeliver professional customer service to ensure a positive experience for all custome
• rsHandle both inbound and outbound customer calls if requir

ed
Who You

• AreHolder of an Associate’s Degree or hig
• herMinimum 3 years of experience in a call center (experience in complaint handling is a pl
• us)Proven team leadership experience, with the ability to manage diverse personalities and performance lev
• elsStrong command of written and spoken Cantonese, Chinese, and Engl
• ishProficient in Microsoft Off
• iceProactive problem-solver who can anticipate and mitigate challen
• gesStrong interpersonal and communication ski
• llsMature, independent, and highly motiva

ted
What We O

• fferCompetitive salary package with attractive attendance and incentive bon
• usesFixed allowances (including meal and transp
• ort)On-the-job training and continuous learning opportuni
• tiesA company culture that promotes growth, improvement, and career advance
• mentRotational shifts: Morning, Noon, and Night (ending by 12am) — no overnight sh