Team Leader - Quality FA

DHL Express


Date: 22 hours ago
City: Petaling Jaya
Contract type: Full time
Description - External

Role Purpose

To lead and ensure correct, complete and timely reporting, reconciliation and allocation.

Ensure compliance with GSOP/GOM/ROM policies and standard processes as per agreed SLA.

Principal Accountabilities


  • Create and safeguard the resource planning for the own team. Support the team in the daily group priorities and ensure allocation and scheduling of workload to optimize team effort towards the set targets.
  • Plan, assess and review day-to-day resource availability (e.g. absence and sickness) of own team, to ensure the continuity of the team output in line with agreed volume metrics.
  • Drive continuous on-the-job-training and coaching of team members in order to maximize an individual’s performance and development.
  • Deputize in the absence of the Manager and ensure the operational management of the team is effectively maintained.
  • Assists the Manager in managing and evaluating direct reports on a day-to-day basis, and ensuring follow-up action is taken.
  • Drive process improvements within the respective team, in order to contribute to increased efficiency and quality of the operational environment and a lower cost base.
  • Ensure the team works and adheres to agreed procedures, to ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department.
  • Suggest and stimulate the improvement of processes within the team, in order to contribute to increase efficiency, completeness and quality of Analysis, Reconciliation & Reporting.
  • Make ongoing contribution to the created work instructions for the respective work area, ensuring same are audited on a frequent basis to keep them continuously aligned and up to date.
  • Ability to work on own initiative, under pressure and according to prescribed deadlines.
  • Act as a first point of escalation to help other team members solve operational issues that block their progress in achieving their targets.
  • Coordinates weekly, month-end closing activities and reporting according to agreed deadlines.
  • Being able to coordinate and manage assigned projects by the management.


People Management


  • Passion for People – Leading and Developing skills
  • Team player and able to work in a multi-cultural environment
  • Rigorous in seeking talent and building on potential
  • Develop a high performance service culture within the functional department.
  • Plan, organize and direct efficient and effective functional department.
  • Develop IKOs/KPIs with team members and monitor individual performance.
  • Consult performance appraisal.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department.


Skills

Qualifications - External


  • Analytical skills
  • Good knowledge in GSOP / GOM/ROM and DHL systems
  • Knowledge of OPS functions (Retail) would be added advantage
  • Language Skills: fluent in English, spoken and written other languages are a preference
  • Software skills – Microsoft office/SAP


Competencies


  • Customer Orientation
  • Business Acumen
  • Cross-Border Thinking
  • Commitment to Excel
  • Building & Managing Relationships
  • Taking Direction and Responsibility
  • Constructive Challenge


Expected Years Of Experience


  • 2-4 years experience in a Finance/SSC environment
  • Experience with Supervising and motivating employees


Educational Qualifications


  • Degree Holder or equivalent by experience

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