Team Manager (Mandarin and Cantonese) – Technical Sales

Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.

Qualifications

Our most successful candidates will have:

• At least 2 years of experience in similar role
• Experience and knowledge in technical sales
• A Bachelor’s degree preferred but not required.
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong customer-orientation when managing communications and issues
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
• Ability to think outside of traditional role to evaluate business implications
• Can speak Mandarin and Cantonese, preferably Native speaker, and English
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.