Technical Associate

InfiniteX Sdn Bhd


Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
  • Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.
  • Analyze, investigate and fix known issues and work towards timely resolution according to SLAs.
  • Provide daily, monthly, bi-yearly system checks or monitoring as required.
  • Ensure the system and support-related documentation is maintained and up to date.
  • Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
  • Able to work in team and involved in project delivery together with project team.

Job Requirements

  • Proficient in English for both spoken and written
  • Have good communication skills for client interactions and support
  • Passionate and have strong interest in technology
  • Strong problem-solving skills and attention to detail.
  • Proficient in using various software applications and tools.
  • Ability to work effectively in a team

Job Benefits

  • EPF & SOCSO
  • Annual leave
  • Medical benefits
  • Project incentives

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Social Media Marketing Intern

iWISERS, Petaling Jaya
3 hours ago
Assist Manager in research, planning, conceptualization, designing, coordinating, and executing social media marketing materials/contents/projects such as advertisement, social media campaigns, festival greetings/trends/themes/seasonality, and any digital media-related matter to raise awareness and drive traffic that aligns with the values of our/clients’ platforms.Conducting online research to understand and stay updated on audience preferences and current trends in social media advertising and marketing.Tracking...

Software Tester Analyst

Accenture Southeast Asia, Petaling Jaya
1 day ago
The Software Quality Engineer provides analysis and consulting on highly complex software development projects related to quality assurance, work processes, and compliance with standards and methodologies. Key responsibilities may include: Communicate work plans, status and issues to the management. Work with project teams and/or management in prioritizing project requirements. Play a major role in QA efforts on multiple and simultaneous...

Payroll, Time & Benefits Specialist (NZ)

Roche, Petaling Jaya
1 day ago
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionIn this role you will...