Technical Operations Manager

ZUS Coffee


Date: 2 weeks ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities1. Operational Oversight

  • Lead and coordinate five core IT functions:
    • HQ and Retail Outlets Hardware and System Support
    • Application Support
    • IT Operations
,

  • Monitoring & Insights
  • Track and analyze IT issue/ticket volumes, trends, and root causes.
  • Prioritize high-impact issues and guide the team in resolving them effectively.
  • Generate regular reports on service performance, system reliability, and support health metrics.
  • Work with development and system admin teams to relay recurring issues and improvement opportunities.
  • Process & Continuous Improvement
  • Establish and maintain IT operational standards, SOPs, and documentation.
  • Drive automation and optimization of recurring support tasks.
  • Recommend and implement improvements to reduce incident volume and downtime.
  • Collaboration & Communication
  • Act as the bridge between IT support teams, internal departments, and external vendors.
  • Ensure alignment between technical support activities and business needs.
  • Communicate system status, outages, and updates in a timely manner to stakeholders.

Qualification And Experiences

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in IT operations or technical support management.
  • Experience managing cross-functional technical teams and remote locations (e.g., retail outlets).
  • Strong analytical skills with the ability to derive insights from support data.
  • Familiar with collaboration tools (e.g. Lark, Notion etc.).
  • Excellent communication and stakeholder management skills.

a Necessity, not a Luxury

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-technical-operations-manager]

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