Technical Project Manager

Job Description

Do you relish the prospect of providing end to end support across multiple product suits?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our APJ Professional Services team

Our team works with world leading companies in every major industry to make the internet fast and secure. As a partner to the Global 500, we collaborate with customers and prospects to align Akamai solutions to business needs. We build relationships and insights to maximize product value through the full scope of our global platform.

Become a trusted advisor

As a Technical Project Manager, you will be responsible from pre-sales through to integration and performance. You will be an end-to-end trusted advisor to customers, managing their engagement with our platform. In a high-impact environment, you'll be problem-solving, and building close relationships with customers across many industries.

As a Technical Project Manager, you will be responsible for:

• Advocating best practice for the customer and internal teams during product design, development and implementation
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables
  
  

Do What You Love

To be successful in this role you will:

• 2 - 4 years of relevant experience and a Bachelor's Degree in Computer Science, or related field or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry
• Show some experience of managing and delivering technical customer projects successfully
• Show understanding of working with network technologies, web performance or media related technologies, methodologies and/or architectures
• Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Understand Terraform and some of the terraform providers and Automation using Python scripting
  
  

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours
  
  

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!