Technical Service Manager

Overview :

Responsible for providing technical services to support Bunge business in Asia (especially South East Asia and South Asia), identifying new business opportunities and adding value to current business relations. This role is the key and leading technical customer interface, complementing our Commercial team’s efforts to drive purchase decisions by proactively making effective product/ingredient(s) recommendations, guiding customer projects into new business, giving impactful presentations on technical topics, and solving processing challenges.

The role also involves identifying opportunities to create distinctive value for our customers through building intimate technical relationships and deep understanding of our customers’ business and applications.

Main Accountabilities

Develop Customer Intimacy

• Leads and builds business relationship and networks with the key customers stakeholders, such as Technical and Quality teams to develop deep understanding of our customers’ innovation pipelines and strategy, product lines, quality requirements, production capabilities/limitations, business strategy, and market trends of focus.
• Identify opportunities to grow the customer base with the commercial teams in the value-added product space.
• With commercial, engage with customers to identify new business opportunities and create distinctive value to current business relations.
• With commercial, engage with customers to provide and gather technical or analytical information on products, assist in solving customer related problems/technical issues, requests for information, conduct/assist with customer trials, process improvements, reformulation of current products, presentations, training and identifying new customer solution opportunities. Provide quick response to customer needs.
• Shared lead in achieving key commercial team’s objective on new business development, as well as current business protection by providing technical support and knowledge sharing.
• Actively participate in industry tradeshows/exhibitions and meetings where BLC customers are in attendance.
  
  

Technical Expertise

• Provide technical support across the various fats and oils related applications areas.
• Deliver presentations and training on a variety of topics including existing BLC product lines, new product offerings to deliver clear and compelling value propositions that help drive and generate meaningful opportunities, accelerate the speed in which BLC and our customers co-develop solutions, bringing them to market faster for mutual benefit.
• As a technical leader deliver presentations and/or represent the company at conferences, authorities, expert groups, advisory boards and interest groups.
• Provide technical advice to the business on potential projects / product development. Initiate and manage product development projects.
• Co-ordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.
• Develop sales tools including presentation, brochures and product application information to share with the customer for the existing products as well as the newly developed products.
• Project follow up and monitoring for the success of all the critical projects in pipeline.
  
  

Tracking Customer Insights

• Seek and track customer feedback and insights to help ensure new product development efforts are in alignment with marketplace needs. Helps ensure a continuous, robust project pipeline.
• Independently monitor customer trends, keep track of competitor capabilities, and recommend new product development projects to help maintain Bunge’s competitive edge. Share insights with the broader commercial team to help guide capability enhancements.
• Conscientiously maintain customer visit reports to share key insights with the broader Bunge team and contribute to Account plans.
• Continually develop current knowledge in B2B/B2C markets, oils and fats processing, food safety, nutrition, quality analysis and application.
• Propose and develop new products as needed by the market. This could be in cooperation with our Innovation team and specific customers.
  
  

Requirement

• Bachelor or Master's Degree in Food Science, Food Technology, Biotechnology, Biology, Food Engineering, Chemical Engineering, Chemistry, Microbiology or equivalent.
• Minimum 5 years working in the edible oil industry, Food Ingredients, Confectionery/Bakery/Frying or Restaurant industries in Product Development or Technical Services type roles, particularly those involving customer facing experience.
• Intimate knowledge or working experience in edible oil manufacturing and applications in the food industry.
• Able to manage multiple priorities while maintaining clear and crisp communication and updates on active projects
• Able to conceptualize new ideas and commercialize new product range.
• Has good interpersonal skills, confident and ability to communicate effectively both written and verbally with both internal and external customers. Analytical mindset. Fluent in English.