Technical Specialist

Job Purpose:

The Senior Systems Engineer is responsible to provide overall coordination of turnkey and largescale projects that involves multiple internal and external engineers in technology services (installation services that is attached to a new line card product sale), solutions implementation (bespoke tailor made implementation services comprising of multiple products) and maintenance support services (remedial and preventive maintenance services). The existence of this position is strategic and to differentiate the Company as a Value Added Distributor for our business partners. This position is accountable in providing successful turnkey and largescale IT implementation to our customers. This role contributes into achieving overall Singapore business financial targets.

Responsibilities:

• Provides technical implementation plan, installation service Statement of Work and configuration design expertise to customers and presales on specified product line(s). Uses independent judgement and discretion in preparing these deliverables. No second-level review occurs.
• Provides quotation, coordination, solution validation, problem solving and managing escalations with both internal and external System Engineers on projects and tasks in largescale implementations.
• Undergo technical trainings and obtain technical certifications that are required by product line cards or inline with management objectives
• Carrying out the technology, professional and maintenance support services as per scope/SOW within the stipulated duration/ timeline with minimal or no revisits/reworks
• Perform technical demonstration or product Proof of Concept (PoC) and conduct trainings
• Determine the required services scope based on requirements or provide Bill of Material (BoM), calculate the required man-day effort required in the delivering the service and prepare the services quotation
  
  

Knowledge, Skills and Experience:

• 5 to 8 Years of relevant work experience.
• High School Graduate with Engineering or Information Technology field of study required.
• Post-Sales implementation certifications for engineers.
• Able to execute instructions and to request clarification when needed.
• Able to use a 10-key quickly and accurately.
• Possesses basic clerical and data entry skills.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English.
• Able to interact effectively with all levels of management.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
  
  

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  
  

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.