Technical Support

MicroLambda Sdn Bhd

Date: 2 weeks ago

City: Rawang

Contract type: Full time

Job Responsibilities

1. Respond to and resolve support requests from customers.

2. Research, diagnose, document, and resolve technical issues related to software and hardware.

3. Prepare hardware and software configuration lists, assisting the Sales team in effectively communicating with customers and providing timely assistance.

4. Providing on-site early life support and training users on the system;
5. Troubleshoot technical issues reported by customers, assist in solving various on-site technical problems, and work towards timely resolution, escalating issues to the Sales and R&D departments as needed.

6. Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.

Pre-requisites

· Diploma / Degree in Electronics / Science/ Biomedical Engineering / Computer.

· At least two (2) years of working experience in technical support/field service experience handling biomedical equipment, medical devices, or related medical products.

· Fresh graduates are welcome to apply.

· Good problem-solving and diagnostic skills.

· Good computer knowledge/handling skills

· Effective communication skills in English, Bahasa Malaysian, Chinese

· Should possess a valid Class D Licence with own car.

· Training will be provided (hands-on and theoretical )

Perks & Benefits

· Allowance (phone, travel stipends, transportation, etc.)

· Company trip

· Medical insurance

Microlambda Sdn Bhd is a specialist scientific equipment trading company established in 2001.

We have more than 20 years of experience in providing total solution packages to our customer’s requirements in our specialized field.

We are leaders in the specialization of scientific microscopy imaging equipment and its related technologies particularly in the bioscience application of live cell imaging, confocal microscopy, image analysis, and cytogenetics imaging solutions.

Since inception, we have established ourselves as a leading supplier in this field by providing excellent products and efficient and prompt after-sales application/ technical support.

In Microlambda, we are family.

We believe in and practices fair treatment to all our employees and customers alike.

We are transparent in our decision-making and celebrate diversity.

Opportunities given to the employees are merit-based.

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