Technical Support Engineer

Virtuozzo


Date: 1 day ago
City: George Town
Contract type: Full time
About Virtuozzo

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

  • Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
  • Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
  • Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
  • Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

  • Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
  • Ability to work only three days a week with one night shift
  • Understanding of OS structure and Linux configuration skills
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)
  • Networking and network services (Linux) configuration experience
  • Experience with troubleshooting/monitoring utilities (Linux)
  • English (Upper intermediate or above)
  • Great communication and interpersonal skills
  • Ability to stay calm and focused
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)
  • Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, You Will

  • Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
  • Find out how Linux used by huge enterprises all over the world
  • Prepare your knowledge base for further career growth with Virtuozzo
  • Be acquainted with our customers to get a boost in your communication skills.

What We Offer

  • Remote working model: balancing collaboration with flexibility
  • Comprehensive private medical insurance
  • Professional growth: training budget, certification support, mentorship, and career progression pathways
  • Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
  • Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
  • Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Spa Therapist (Club Med Cherating, Kuantan) Club Med Cherating

Club Med, George Town
4 days ago
Take advantage of an exceptional work environment: high-end spaces with a refined and elegant design. A moment of relaxation with a view of the sunset, a treatment with essential oils after a hike or a day of skiing...The Spa at Club Med has a little something extra. We have chosen to entrust you with these moments of well-being alongside the...

Technician, Mechanical (Sg. Bakap, Penang)

UEM Edgenta Berhad, George Town
1 week ago
Job Responsibilities JOB DESCRIPTION Monitoring of transportation operationTo ensure all M & E maintenance process for incinerator and laundry plant in high performance and efficiency To attend breakdown maintenance during working hours or after working hours (on call) of the M & E equipment or system at Kamunting Plant and to report immediately to superior any faulty To provide corrective...

Facility Executive (Penang)

UEM Edgenta Berhad, George Town
2 weeks ago
Responsibilities JOB DESCRIPTION Assist in the operation and maintenance of building facilities, covering Electrical, Mechanical, and Civil systems.Carry out and monitor corrective and preventive maintenance tasks to ensure equipment reliability and functionality.Support daily site operations including incident handling, troubleshooting, and coordination with the operations team.Ensure work activities comply with statutory requirements, health & safety standards, and company procedures.Prepare work orders...