Technical Support Engineer(Oracle)

CoinMarketCap


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Job Description:

  • Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training
  • Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues
  • Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction
  • Monitor system performance and assist with version upgrades and data migrations


Qualifications:

  • Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases
  • Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus)
  • Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus
  • Responsible, with strong customer service orientation and ability to work under pressure

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Software Support Specialist (Cantonese Speaker) | Remote

FastLane Group, Remote
2 days ago
Software Support Specialist (Cantonese Speaker)... Kuala Lumpur, Malaysia Full-Time Remote 4,000-6,500 MYR / MonthApply now ReferShare:Job Openings Software Support Specialist (Cantonese Speaker) | RemoteJob Description:Are you passionate about technology, solving real-world problems and delivering exceptional user support?We're hiring Software Support Specialist on behalf of our Hong Kong based client, a cutting edge construction tech company that's redefining how projects are...

[Web3] 資金主管 Liquidity & FX Lead (Mandarin-speaking)

BTSE, Remote
4 days ago
About BTSEBTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented...

Partnership Renewal-SM Monitoring Tools SME

Accenture Southeast Asia, Remote
3 weeks ago
Solution Design & Architecture:Design and develop a robust infrastructure observability solution in platform such as Splunk, Dynatrace, ElasticSearch etc. to enables real-time monitoring, logging, and tracing at scale across diverse, distributed client architectures.Integration & Deployment:Integrate observability tools with existing service management tools (ServiceNow) and monitoring systems (e.g., Prometheus, Dynatrace, Zabbix) using scripts, integration plugin etc. to collect and correlate metrics,...