Technical Support Executive (L1 Support) - Mandarin Speaker

Arvion Services


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities:

  • Inbound & Outbound Support: Handle calls, emails, and faxes for product inquiries, sales, promotions, and general customer support.
  • Issue Resolution: Provide First Call Resolution (FCR) for simple issues, dispatch engineers for hardware issues, and escalate complex cases to relevant departments.
  • Product Assistance: Address queries about printers, scanners, cameras, projectors, consumables (paper, toner, etc.), e Shop orders, warranty registration, and service repair status.
  • Sales Support: Process consumable orders, assist with product sales leads, and direct inquiries to the correct sales team.
  • Administrative Tasks: Maintain accurate CRM records, respond to service mailbox inquiries, and support general administrative duties.
  • Customer Experience: Ensure timely follow-ups, escalate issues when needed, and meet SLAs to maintain high levels of customer satisfaction.


Qualifications:

  • 1-2 years of customer service experience (preferably in a call center or tech support).
  • Fresh Graduates are encouraged to apply
  • Excellent verbal and written communication skills.
  • Strong multitasking abilities and attention to detail.
  • Proficiency with CRM systems and Microsoft Office.
  • Customer-centric with a positive, solution-oriented mindset.
  • Knowledge of hardware/software troubleshooting is a plus.


What We Offer:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Brand Partner Specialist - Territory (BPS-T) - Data Platform

IBM, Petaling Jaya
11 hours ago
IntroductionThe 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Brand Partner Specialist (Territory) your mission is to connect the right technical, co-marketing, and go-to-market enablement resources with your assigned partners to jointly drive prospecting, opportunity identification, and solution co-creation. By aligning territory planning, demand generation, lead passing, and sales execution...

Marketing Specialist

FrieslandCampina, Petaling Jaya
2 days ago
FC-Professional (:€2.4B NS) –FAT valorization at a profitable growth YoY. FC-P will drive farmer profit in the B2B customer channels and is the go-2-partner (in dairy and plant-based value-added ingredients) for our customers. In close cooperation with customers and through the exchange of in-depth market, ingredient and application expertise, FC-P helps customers to win in their markets. FC-P is a...

Cloud Presales Consultant

Tec D Malaysia, Petaling Jaya
4 days ago
Job Purpose: Working with the Company's Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities – in or out and helping expand existing opportunities through solid questioning. The Presales Consultant will...