Technical Support 机械技术员

Artworld Technology Sdn Bhd


Date: 2 days ago
City: Kuching
Contract type: Full time
Job Responsibility

  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until theyâve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their machine are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Requirements

  • Minimum education is Diploma
  • Language requirements: English and Mandarin
  • Familiar with modern mechanical technology and capable of operating and maintaining complex machinery
  • Able to read and understand technical drawings and instructions
  • Possess good troubleshooting and problem-solving skills
  • Have a spirit of teamwork and good communication abilities
  • Young, energetic, and full of innovative spirit

Job Benefits

  • Work Location: The company headquarters is located in Kuala Lumpur.

Join us and become an essential part of driving the companyâs technological advancement! We welcome all tech enthusiasts and innovative professionals.

Letâs embark on a new career journey together! ??

As a young professional, the future holds unlimited possibilities!

  • EPF/ SOCSO
  • Competitive salary and benefits
  • Ongoing career development and training opportunities
  • Friendly work environment and team atmosphere
  • Access to the latest technology and resources
  • Incentive programs to help you achieve higher career goals
  • Professional training provided by a team of engineers with 20 years of experience
  • Basic salary up to 4,000
  • Employee training
  • Company uniform
  • Bonuses and incentives
  • Medical reimbursement
  • Near to KTM station
  • Career advancement opportunities
  • Annual salary increase

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