Technical Support Manager

iMin Technology


Date: 2 weeks ago
City: Remote
Salary: MYR 2,000 - MYR 2,500 per month
Contract type: Full time
Remote
Main Duties And Responsibilities

Service Network Development and Management:

  • Develop strategies to expand and improve the service network, maintain strong relationships with service providers, monitor their performance, and resolve any issues to enhance service quality.

Spare Parts Management

  • Oversee inventory and procurement of spare parts, ensuring optimal stock levels, efficient ordering, and timely delivery through collaboration with suppliers.

Customer Service Policies And Operations

  • Lead the customer service team, develop policies and procedures, monitor interactions and feedback, and resolve escalated issues to ensure excellent customer support.

Collaboration And Communication

  • Work with other departments to align service expectations and present regular performance reports on customer service, service network, and spare parts management.

Data Analysis For Continuous Improvement

  • Implement process improvements and foster innovation in customer service operations through data analysis and staying informed about industry trends and technologies.

Qualification

  • Bachelor’s degree in Information Technology, Electronics, or a related field. A Master’s degree is a plus.
  • Proven experience as a Customer Service Manager or in a similar role, preferably in an industry focused on B2B service management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using customer service software, CRM systems, and inventory management tools.
  • Analytical mindset with strong problem-solving abilities.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Knowledge of industry standards and best practices in customer service. Familiarity with POS hardware and related technologies is a plus.

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