Technical Support Specialist (Mandarin)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 10 hours ago
City: Petaling Jaya
Salary: MYR 3,100 - MYR 4,000 per month
Contract type: Full time
Job Responsibility

  • Serve as the first point of contact for customers seeking technical assistance over the inbound call, live chat and email.
  • Diagnose, troubleshoot and identify solutions for customer.
  • Manage databases and ensure system security.
  • Identify trends in customer feedback and provide suggestions for product improvement.
  • Provide step-by-step guidance to resolve issues efficiently.

Job Requirements

  • Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
  • Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
  • Need to be a fast learner as we are a fast-paced company.
  • Great attention to details and excellent problem-solving skill.
  • Able to work in 24/7 Rotational Shift (5 day working 2 days off in a week).

Job Benefits

  • EPF/SOSCO
  • Provided training.
  • Provided commission
  • Provided allowance.
  • Near to LRT Ara Damansara Station.

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