Technical Support Specialist (Mandarin)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 3,100 - MYR 4,000 per month
Contract type: Full time
Job Responsibility

  • Serve as the first point of contact for customers seeking technical assistance over the inbound call, live chat and email.
  • Diagnose, troubleshoot and identify solutions for customer.
  • Manage databases and ensure system security.
  • Identify trends in customer feedback and provide suggestions for product improvement.
  • Provide step-by-step guidance to resolve issues efficiently.

Job Requirements

  • Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
  • Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
  • Need to be a fast learner as we are a fast-paced company.
  • Great attention to details and excellent problem-solving skill.
  • Able to work in 24/7 Rotational Shift (5 day working 2 days off in a week).

Job Benefits

  • EPF/SOSCO
  • Provided training.
  • Provided commission
  • Provided allowance.
  • Near to LRT Ara Damansara Station.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

MYSG Deliver Specialist

Johnson & Johnson, Petaling Jaya
2 days ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions...

Senior Manager, IT (Plan Build and Run)

Abbott, Petaling Jaya
2 days ago
Primary Job FunctionManage all IT activities greater than 4 medium sized and/or strategic countries, across multiple divisions and multiple domains.Provide IT solutions on behalf of the BTS organization and division IT, acting as the key primary regional contact for all IT-related matters, ensuring delivery and support of all IT solutions used in the region. Act as Chairman for Regional Council,...

RTR Project Specialist

FrieslandCampina, Petaling Jaya
3 days ago
The RTR Project Specialist supports the operation in analyzing and identifying improvement opportunities, possible enhancement projects. Assists global management with recommendations in order to ensure coherence to improvement agenda.He/she will process optimization and best practice sharing for bracing value creation for external / internal stakeholders. Develop and implement new processes and systems in accordance with functional plans. Ensure process integrity...