Tour Operations Manager

Job Responsibility

• Partnership Management: Oversee relationships with DMCs, accommodation providers, and cruise lines.
• Team Leadership: Supervise and train the team on booking systems (GDS, cruise engines) and tour operations.
• Tour Operations: Manage itinerary planning, costing, bookings, and ground arrangements.
• Sales Support: Guide the sales team in promoting tour packages and ensure customer satisfaction.
• Training & Education: Provide product and destination training to internal teams and partners.
• Field Work: Represent the company at events, travel fairs, and manage airport duties when needed.
• Reporting: Monitor tour operations performance and implement improvements for efficiency.
  
  

Job Requirements

Company Description:

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as an Outbound Tour Operations Lead at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

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Requirements

• Achieve at least Diploma certificate
• Minimum of 5 years of experience in the travel industry.
• Proficient in English and Mandarin (both written and spoken).
• Strong leadership, communication, and interpersonal skills. Able to motivate and guide a diverse team while maintaining a high level of professionalism and customer service.
• Highly attentive to detail, with strong follow-up skills and the ability to manage multiple projects simultaneously.
• Comfortable working with computer systems and mobile technology. Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and travel booking systems.
• Willingness to travel for work-related purposes when necessary.
• Location: Sabah, Kota Kinabalu (Temporary will work on a remote basis).
  
  

Job Benefits

• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone