Trade Finance Case Coordinator, Kuala Lumpur (MY)

Location: Kuala Lumpur, MY

About the Role

You have made first experience in transaction administration and client servicing in finance area, possess strong interpersonal skills and enjoy direct client contact?

This might be your next challenge:

You will be responsible for managing task assignments, perform email triaging and ensuring accurate payment allocation in trade finance. This includes timely and accurate review of client requests, assigning tasks to the appropriate sub-team, segregating new transactions requests and amendments from general client enquiries to ensure fast processing and completeness. Your role is key in ensuring outstanding client experience and communication to our global banking clients and brokers.

In particular your responsibilities will include the following:

• Closely interact and coordinate with internal stakeholders in Operations located in various regions and markets, as well as with external stakeholders such as clients and brokers to deliver seamless service to our global clients.
• Analyze incoming emails and documents, evaluate task requirements to determine whether they involve new transactions, amendments or general enquiries and assign the tasks to the appropriate team which includes several lines of business such as Trade Finance, Commodity Trade Finance and Political Risk Insurance for efficient and timely handling of the tasks.
• Process and allocate client payments accurately and in alignment with business requirements, support reconciliation of payments and premium booking on corresponding cases. Resolve discrepancies or escalate issues related to the booking in a timely manner.
• Provide support to the clients on their account statements, communicate with clients to clarify payment enquiries or to gather additional information when required ensuring client expectations are met while maintaining high service standards to the client.
• Collaborate closely with internal stakeholders within the Operations Team in ensuring timely task assignments, payment triaging and premium bookings.

About the Team

Global Credit Operations is a specialized team supporting banking clients. With passion, as well as our service and customer orientation we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is spread across many locations in Europe, Asia Pacific, as well as North and Latin America. Our team is continuously improving and evolving the client service and is striving to deliver outstanding client experience.

About You

You are aware of the importance of clients, understand their needs and are passionate to work with them to meet or exceed their expectations. You like to take personal ownership for your day-to-day responsibilities.

Education

Completed commercial education preferably banking specialist or bachelor studies in economics or international trade or job experience equivalent to the related fields.

Relevant professional experience

You have obtained first experience in bank area.

It is a plus if you have experience with or trade finance transaction processing or credit insurance products or similar role involving task management.
Previous experience in client facing role preferably in finance environment.

Having experience in payment allocation and reconciliation is a plus.

Linguistics

Proficiency in English language, reading, written and verbal, is a must.
Additional languages are a plus

Technical Competencies

Demonstrate good computer skills and experience with Microsoft Office especially excel.

Familiarity with task management tools is a plus.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities, and experiences at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.