[Up to RM 4000] Owner Relationship Executive – Mandarin Speaking (Subang Jaya)
GLOBAL OUTSOURCING GROUP
Date: 2 weeks ago
City: Subang Jaya
Contract type: Full time
Job Responsibility
- Owner Query Management: Act as the primary point of contact for property owners, addressing inquiries and resolving issues related to tenancy management and rental services.
- Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AI-powered tools to ensure efficient and accurate communication
- Tenancy Support:Â Assist property owners in managing tenancy-related matters, including leasing agreements, rental payments, maintenance requests, and other property management concerns.
- Service Quality Improvement: Monitor customer feedback and service quality, identify areas for improvement, and collaborate with internal teams to implement solutions and enhance overall service delivery.
- Candidates must possess at least a Diploma or any higher education certificate.
- Previous experience in customer service or project management, preferably in the hotel management, homestay field.
- Excellent communicator with a strong command of the English and Mandarin language.
- Detail-oriented with the ability to identify and address issues promptly.
- Ability to manage multiple tasks and projects simultaneously.
- Possess own transport
- Salary Range: Basic RM3,000 â RM4,000
- Power Leave (Must take 1 day leave to recharge themselves every 2 month)
- Atmosphere Working Environment
- Working Hour: Monday to Friday (8:30am â 5:30pm / 9am â 6pm)
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