Urgent Hiring!! RM 3000 Basic Salary (Traditional Mandarin Speaker) Customer Service Specialist Near PJ
GLOBAL OUTSOURCING GROUP
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- RESPOND PROMPTLY AND EFFECTIVELY TO A HIGH VOLUME OF INBOUND CUSTOMER COMMUNICATIONS, INCLUDING INBOUNDE CALLS, EMAILS, AND LIVE CHAT INQUIRIES, RELATED TO PRODUCTS AND SERVICE.
- MAINTAIN A PROFESSIONAL AND POSITIVE ATTITUDE THROUGHOUT ALL CUSTOMER INTERACTIONS, ENSURING A GOOD CUSTOMER EXPERIENCE EVEN IN CHALLENGING SITUATIONS.
- HANDLE REQUESTS FOR BILL ADJUSTMENTS, REFUNDS, OR CREDITS BY INVESTIGATING DISCREPANCIES, REVIEWING SERVICE HISTORY, AND PROVIDING APPROPRIATE SOLUTIONS TO ENSURE CUSTOMER SATISFACTION.
- LISTEN CAREFULLY TO CUSTOMER COMPLAINTS, ENSURING THEY FEEL HEARD AND UNDERSTOOD, AND WORK TO IDENTIFY THE ROOT CAUSE OF THEIR ISSUES.
- CLEARLY EXPLAIN THE BENEFITS OF THESE ADDITIONAL SERVICES, ADDRESSING ANY CONCERNS THE CUSTOMER MAY HAVE AND ENSURING THEY UNDERSTAND HOW THESE ENHANCEMENTS WILL IMPROVE THEIR EXPERIENCE
- SPM AND ABOVE ARE WELCOME TO APPLY.
- MUST BE FLUENT IN MANDARIN (TRADITIONAL) BOTH SPEAK AND READ
- REQUIRE FOR BASIC ENGLISH
- WILLING TO WORK ON A 24/7 ROTATIONAL SHIFT (5 WORK DAYS AND 2 OFF DAYS).
- WORKING HOURS (9 HOUR WORKDAY AND Â 1-HOUR BREAK.)
- REQUIRE TO WORK PHYSICAL AT PJ OFFICE
- MUST BE ABLE TO START BY OCT 2024
- BASIC SALARY OF RM 3,000 ,NIGHT SHIFT ALLOWANCE UP TO RM 300 AND KPI UP TO RM 400.
- EPF, SOCSO,
- 12 DAYS OF ANNUAL LEAVE, 14 DAYS OF MEDICAL LEAVE.
- RECEIVE 1 MONTH OF PAID TRAINING
- LOCATED NEAR TO LRT STATION
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