[Urgent Hiring-Up to RM 4000] Cantonese Speaking Customer Service Associate for Travel Platform (Pj)
GLOBAL OUTSOURCING GROUP
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (inbound/outbound calls, email, and live chat
- Understand clientâs issues and provide effectively and efficiency solution to the related issues (Platform Service, Booking, Ticket, Refund, and etc.)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Must demonstrate high degree of integrity and confidentiality â Maintain confidentiality of customer information at all times
- You will be accountable for meeting individual (KPIs) and team goals
- Candidates must possess at least a SPM level or above
- Fresh Graduates are welcome to apply
- Fluent in Cantonese (Speak and Listen)
- Proficiency in Traditional Mandarin (read, written and typing)
- Knowledge of English communication skill is required for this roleÂ
- Willing to commit on 5 days work per week (2 rotational offday)
- Willing to work at 9am-12am rotational shift (9 hours work with 1 hour break included per shift)
- Able to work in Petaling Jaya (fully on-site, reachable by LRT)
- Preferrable to start working on 16th October 2024Â
- RM 3,000 Basic + Up to RM 500 Night Shift + Up to RM 390 KPI + RM 200 (Training Allowance)
- EPF and SOCSO
- 12 days of Annual Leave and 14 days of Medical Leave
- 1-2 months training provided (Paid Salary)
- Comfortable office environment
- Facilities: Pantry, Rest & Relax Zone
- FREE scheduled shutter van (LRT-Office-LRT)
- Office location reachable by LRT
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