US Logistics Operations Coordinator
Castlery
Date: 2 weeks ago
City: Remote
Contract type: Contractor
Remote
We're rethinking homes for how people really live, and we're looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Johor, Malaysia, supporting our North America logistics operations during night shifts (MYT).
What you'll be doing:
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Johor, Malaysia, supporting our North America logistics operations during night shifts (MYT).
What you'll be doing:
- Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada.
- Respond to customer delivery inquiries, including escalations from the CX team and direct outreach from customers.
- Coordinate special delivery arrangements and resolve exceptions or delays by working closely with carriers and internal teams.
- Communicate clearly and professionally with customers, carriers, and internal stakeholders via phone, email, and ticketing systems.
- Analyze delivery data to identify root causes of issues and suggest improvements to reduce logistics costs and improve service levels.
- Support continuous improvement projects and other tasks as assigned.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations, or related field.
- 1–2 years' experience in logistics, supply chain operations, or customer service.
- Strong written and spoken English with excellent communication skills and attention to detail.
- Familiarity with ERP, TMS, WMS systems, and e-commerce processes.
- Willingness and ability to work night shifts.
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
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