Work at Home Customer Service Representative (English / Cantonese Bilingual)

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

As a Work At Home Customer Service Representative (Cantonese / English), you will be responsible for providing quick, accurate, and friendly service to customers via phone, email, or chat. You will work on multiple tools, tasks and ad-hoc requests as operationally required to meet the team performance metrics.

Working as a Work From Home Customer Service Representative (Cantonese / English), We Offer:

• Competitive salary
• Amazing career growth opportunities

Working as a Work From Home Customer Service Representative (Cantonese / English), You Will:

• Provide quick, accurate, and friendly service to customers via video calls
• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
• Medical interpreters are welcome and would be preferred since the job roles are similar.
• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
• Build lasting relationships with customers, and other team members
• Be reliable, be on time and come in as scheduled.

Working as a Work From Home Customer Service Representative (Cantonese / English), You Have:

• Outstanding written and oral communication skills in English along with Cantonese
• Ability to navigate through computer programs and email with ease
• Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
• Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
• Learning and adapting to new technologies and tools quickly
• Organized and reliable, prioritizing, working well under pressure to meet deadlines
• Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
• Adaptable, flexible, approachable, and collaborative towards team goals and interests
• Strong work ethic and ability to create momentum based on goals
• Must successfully pass a background check
• Candidate must be flexible working in US Shifts
• High school diploma or equivalent required
• Must have at least six months of customer service experience or equivalent.
• Candidates with the proficiency of B2 level and above in both Cantonese & English are eligible for this profile
• The understanding that although this is a work from home position, you must be located in Malaysia.

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

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