Work From Home : Customer Service Executive - Live Chat

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

....and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.
Here’s what awaits you at Alpha Iota!

What would you be doing:

• Retain the existing customers by building good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality – keeping customers’ information.

To be successful in this role, you will need to have:

• At least 1 year of live chat customer service experience.
• Able to converse and write well in English, Mandarin, and Bahasa Malaysia.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
• Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
• Must have own laptop (with i5 Processor and 16 GB RAM / equivalent) and good internet connection.
• 9 working hours with 5 days of rotating shifts including night shifts, weekends and public holidays.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Shift Rotation every 2-3 months:

• Morning (8 AM - 5 PM)
• Mid (4 PM - 1 AM)
• Night (11 PM - 8 AM)