Work from Home Customer Service Representative (Mandarin Bilingual)

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Work from Home Customer Service Representatives (Mandarin Bilingual) for our pioneer account with a top medical translation service provider!

Working as a Work from Home Customer Service Representative (Mandarin Bilingual), We Offer:

• Competitive salary - 4500 - 5500 MYR RM/month
• Amazing career growth opportunities

As a Work from Home Customer Service Representative (Mandarin Bilingual), You Will:

• Answer calls in Mandarin and English based on the needs of the client.
• Provide personalized customer service of the highest level.
• Ensure proper security procedures are followed for all clients.
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to clients.
• Learn and retain a thorough working knowledge of all existing and new products and services.
• Other tasks/functions that may be assigned by the account as per business requirements.

As a Work from Home Customer Service Representative (Mandarin Bilingual), You Have:

• The ability to speak, read, and write fluently in English and Mandarin
• Past translation or interpretation-related work or medical background (would be considered an asset)
• Great communication skills, both verbal and written.
• Reliable internet speed and broadband connection - 30 Mbps Minimum
• A secure area in the home to work from.
• The ability to work effectively in a work-at-home setting.
• The ability to be consistently ready to work and on time as scheduled.
• Ability to work changing shifts, including evenings and weekends.
• The understanding that although this is a work from home position, you must be located in Malaysia.

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.