Messaging & Collaboration Specialist (IT) - up to RM10000 | Kuala Lumpur

Job Responsibilities:

• Take charge of the performance, availability, and service level of IT Workplace services, including desktop/laptop standards, active directory, email services, file and print services, anti-virus, full-disk encryption, unified communications messaging & collaboration tools, and endpoint management.
• Lead endpoint security, including Standard Operating Environment (SOE) for PC/Mobile/Application, software delivery, OS packages, and security through SCCM or GPO.
• Ensure 24x7 availability of EUT services infrastructure and systems, conducting troubleshooting, root-cause analysis, and problem resolution.
• Provide 2/3 level support for incidents related to EUT services, collaborating with outsource vendors for Level 2 support.
• Collaborate with project and workspace transformation engineering teams for the delivery of new IT Workplace services to operations.
• Review existing processes and security policies for infrastructure, introducing preventative or optimized measures to enhance systems quality and resiliency.
• Support other ad-hoc duties as assigned.

Job Requirements:

• Diploma in IT, Electronics Engineering, or equivalent.
• Minimum 4 years of EUT experience in a large enterprise.
• Proven experience in project delivery spanning multiple countries and security domains.
• Good knowledge of SPF, DKIM, DMARC.
• Experience with Microsoft Office 365 Product Suite, particularly Exchange Online (Hybrid), Teams, SharePoint, and End User data management.
• Strong knowledge of Exchange Hybrid management and EOP.
• Proficiency in managing Microsoft Windows, MacOS, iOS, and Android clients.
  

If you meet these requirements and are enthusiastic about messaging and collaboration in IT Workplace Services, we encourage you to apply for this position by sending an updated resume to [email protected]