Assistant Branch Manager
AFFIN Group
Date: 2 weeks ago
City: Kuantan
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Summary
We are seeking an experienced banking professional to manage end-to-end branch operations, ensure strong regulatory compliance, and uphold high service standards. This role plays a critical part in safeguarding the branch’s operational integrity while supporting business growth through customer engagement, referrals, and cross-selling. The successful candidate will work closely with the Branch Manager to ensure operational excellence, risk discipline, and a consistent customer experience.
Job Responsibilities
Branch Operations & Governance
Risk Management & Security
Customer Experience & Service Quality
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Summary
We are seeking an experienced banking professional to manage end-to-end branch operations, ensure strong regulatory compliance, and uphold high service standards. This role plays a critical part in safeguarding the branch’s operational integrity while supporting business growth through customer engagement, referrals, and cross-selling. The successful candidate will work closely with the Branch Manager to ensure operational excellence, risk discipline, and a consistent customer experience.
Job Responsibilities
Branch Operations & Governance
- Manage daily branch operational activities in accordance with internal policies,
- Ensure compliance with BNM regulations, AMLA, FSA/IFSA, PDPA, FATCA, FEA, and
- Oversee account opening, customer profile maintenance, and service requests to
- Manage cash operations including vault control, ATM/CDT operations, daily
- Monitor GL entries, error corrections, vouchers, and critical operational reports
- Support internal and external audits, ensuring timely resolution of audit findings and
Risk Management & Security
- Oversee AML transaction monitoring, alerts, and suspicious transaction reporting
- Ensure strong internal controls, segregation of duties, and fraud prevention
- Manage branch security including CCTV, DVR, alarm systems, security personnel, and
- Ensure business continuity readiness including backup power supply and facility
Customer Experience & Service Quality
- Ensure branch service delivery meets agreed service level standards (SLA)
- Manage customer complaints and escalations, ensuring timely resolution and quality
- Promote a professional branch image and customer-centric service culture
- Support referral and cross-selling of deposits, investment, bancassurance, wealth,
- Contribute towards achievement of branch fee-based income and lead generation
- Balance service excellence with business growth and risk discipline
- Supervise branch staff and daily operational workflows
- Provide coaching, on-the-job training (SOJT), and performance monitoring
- Cascade policies, circulars, and operational updates from Head Office
- Act as Relief Branch Manager when required
- Act as Branch Operational Risk Coordinator
- Ensure proper document storage, archival, and record management in line with
- Submit operational risk reports including loss data, KRIs, and RCSA within timelines
- Monitor renewal of branch contracts, licenses, and service agreements
- Support CSR and branch-led community initiatives
- Bachelor’s Degree in Banking, Finance, Business Administration, or related discipline
- Minimum 5–8 years of experience in retail banking, branch operations, or service
- Strong exposure to compliance, AMLA, audit, and operational risk management
- Prior supervisory or acting managerial experience is an advantage
- Good understanding of banking regulations and BNM requirements
- Strong knowledge of branch operations, cash management, vault controls, and
- Familiarity with audit processes, operational risk frameworks, and incident reporting
- Strong attention to detail and operational discipline
- Sound judgment with high risk awareness
- Customer-focused with strong complaint management capabilities
- Effective communication and stakeholder management skills
- Ability to perform under pressure in a regulated environment
- High integrity, accountability, and professionalism
- Willingness to act as Relief Branch Manager when required
- Key holder responsibility for vault and self-service machines
- Willingness to support CSR activities and ad-hoc assignments.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head of Product Specialist - Pahang
U Mobile,
Kuantan
1 week ago
Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.Let’s start your journey with an award-winning organization!#UnbeatableCareerAwaitsTop Reasons To Join Us! Awarded ForMost Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)Bronze Winner in Cross-Generational Workforce Engagement (2024)Gold Winner for...
Sales Representative (Kuantan)
Nestlé,
Kuantan
1 week ago
Position SnapshotLocation: Kuantan, MYFull-timeBachelor’s Degree3+ years of experiencePosition SummaryJoining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact...
Premier Relationship Banker, Kuantan
HSBC Global Services Limited,
Kuantan
3 weeks ago
Some careers open more doors than others.
If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We...