Business Development Performance Management
Shopee
Date: 2 hours ago
City: Remote
Contract type: Full time
Remote
Job Description
- Identify issues, develop hypotheses, gather and interpret data, execute analysis and present findings and strategic recommendations to key decision-makers
- Able to develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals and resource planning
- Conduct market research, and engage Sellers and internal staff to understand how we can better support Sellers and our own Relationship Managers and Salespersons
- Monitor and optimise Relationship Manager and Salesperson performance to grow the business
- Work closely with internal teams to implement and coordinate the execution of related projects
- Manage Profit & Loss (P&L) statements, resources and projects with respect to the above responsibilities
- Other ad-hoc tasks as needed
- Working experience in Vendor Performance Management, e-commerce or Management Consulting is a plus
- Strong project management experience
- Strong business acumen and ability to generate insights independently
- Structured, able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
- Strong affinity to data, solid analytical abilities and critical thinking skills
- Strong problem-solving skills, ability to draw insights from complex data and design practical and scalable solutions
- High proficiency in Excel/Google Sheet and PowerPoint/Google Slides
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