Catalyst Foundations Data Center Technician - Trainee Program

Catalyst Foundations Data Center Technician - Trainee Program

Overview

Oracle Cloud Infrastructure (OCI) is expanding rapidly, and we are seeking motivated individuals to join our Infrastructure Operations team through the Catalyst Program – Foundations Track. This structured onboarding and development program is designed to accelerate the growth of early-career technicians by combining hands-on operational experience, technical training, mentorship, and career development. Successful candidates will be considered for full time permanent opportunities at the conclusion of the Trainee Program.

At OCI, we design, build, deliver, and operate Oracle’s global cloud infrastructure. Our teams support the servers, storage, networking, power, cooling, and critical infrastructure that enable customers worldwide to run their most important workloads. We operate in a fast-paced environment where safety, operational excellence, innovation, and customer focus are at the center of everything we do.

The Catalyst Data Center Technician is an entry-level operational role responsible for supporting day-to-day data center activities while developing foundational technical skills. Technicians work under close to moderate supervision and follow established procedures to support hardware installations, cabling, inventory management, infrastructure maintenance, and break/fix activities. Through the Catalyst Program, technicians build the knowledge and experience required for advancement into more independent operational roles.

Key Responsibilities

Data Center Operations & Hardware Support

• Perform rack-and-stack activities for servers, network devices, and supporting infrastructure.
• Assist with server deployments, hardware upgrades, component replacements, and decommissioning activities.
• Perform basic break/fix tasks following approved procedures and escalation guidelines.
• Support hardware lifecycle management activities.
• Learn troubleshooting methodologies for server and infrastructure issues and escalate appropriately.

Network Installation & Cabling

• Install, label, organize, and maintain copper and fiber cabling infrastructure.
• Assist with network equipment installations and physical infrastructure modifications.
• Verify cable integrity and support connectivity validation activities.
• Develop understanding of networking fundamentals and data center communication standards.

Ticket Management & Operational Support

• Monitor and respond to assigned work through approved ticketing systems.
• Accurately document completed work, incidents, changes, and troubleshooting activities.
• Follow service level agreements (SLAs), operational procedures, and escalation processes.
• Escalate issues requiring advanced technical support.

Inventory & Asset Management

• Receive, track, audit, stage, and ship equipment.
• Maintain accurate inventory and asset records.
• Support warehouse, logistics, and material handling activities.

Safety, Security & Compliance

• Follow all Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and safety requirements.
• Adhere to security, access control, compliance, and change management standards.
• Maintain a clean, organized, and safe work environment.
• Utilize proper personal protective equipment (PPE) and follow site-specific safety requirements.

Learning & Development

• Actively participate in Catalyst Program training, development, and certification opportunities.
• Build foundational knowledge in server hardware, networking, Linux, infrastructure operations, and cloud technologies.
• Seek and apply feedback to continuously improve technical and operational capabilities.
• Support team initiatives and contribute to a culture of operational excellence.

Minimum Qualifications

• High School Diploma, GED, or equivalent

Preferred Qualifications

• Exposure to computer hardware, networking, electronics, construction, logistics, manufacturing, telecommunications, or related technical environments.

Knowledge, Skills & Competencies

• Basic understanding of computer hardware and technology concepts.
• Interest in technology and a desire to build a career in data center operations.
• Ability to learn technical concepts and follow documented procedures with precision.
• Basic understanding of mathematical and computational concepts.
• Professional attitude with a customer-focused mindset.
• Strong attention to detail and commitment to quality.
• Ability to follow established procedures under supervision.

Physical & Work Requirements

• Ability to lift up to 20kgs safely.
• Ability to climb ladders, work at height, and operate in confined spaces as required.
• Ability to perform physically demanding work in a data center environment.
• Ability to work non-standard schedules, including nights, weekends, holidays, and shift-based.
• Reliable transportation to the assigned data center location.
• Ability to travel locally and up to 5% domestically as required.
• Visa sponsorship is not available. You must have full work rights in Malaysia.

Additional Information

If you have Two (2) years of experience in data center operations, technical support, IT infrastructure, networking, telecommunications, electronics, or related fields OR Diploma/Bachelors in Information Technology, Computer Science, Electronics, Networking, Data Center Operations, or a related technical discipline - please apply for the Catalyst Velocity Data Centre Technician - Trainee Program.

Anticipated Start Date (subject to change): 31 August 2026