Contents Restoration Manager

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
  
  

Contents Manager

SERVPRO of Sussex County

Competitive base salary plus performance-based incentive opportunities

SERVPRO of Sussex County is hiring a hands-on Contents Manager to build, lead, and grow our dedicated Contents Division.

We are looking for a highly organized, driven, detail-oriented, and customer-focused leader who can take ownership of the department. The ideal candidate is a self-starter who sees what needs to be done, creates a plan, and follows through without constant direction.

The Contents Manager will oversee all aspects of contents restoration, including pack-outs, inventory, cleaning, transportation, storage, pack-backs, scheduling, documentation, customer communication, staffing, quality control, and financial performance.

This position reports directly to the Restoration Operations Manager and will initially lead a dedicated Contents Supervisor. Additional Contents Technicians will be added as the department grows.

What You’ll Do

• Build and manage the Contents Division using SERVPRO systems, standards, and procedures
• Oversee inspections, pack-outs, inventory, cleaning, storage, transportation, and pack-backs
• Deliver a professional and compassionate customer experience
• Communicate with customers, insurance professionals, vendors, subcontractors, and internal team members
• Develop project scopes and review estimates
• Schedule employees, vehicles, equipment, materials, and vendors
• Ensure photographs, inventories, job notes, authorizations, and supporting documentation are complete and accurate
• Track job progress, production costs, revenue, profitability, and department performance
• Maintain an organized warehouse, cleaning area, storage system, and equipment inventory
• Establish quality-control standards for handling and tracking customer belongings
• Ensure compliance with safety and risk-management procedures
• Recruit, train, supervise, and develop contents personnel
• Lead and support the Contents Supervisor in daily field operations
• Identify staffing needs based on workload, revenue, backlog, and profitability
• Report department performance and operational needs to the Restoration Operations Manager
• Perform other duties as assigned
  
  

Who We’re Looking For

• Self-starter who takes ownership and initiative
• Highly organized and able to manage multiple projects
• Driven to achieve production, profitability, quality, and growth goals
• Detail-oriented, especially with inventory and documentation
• Customer-centric and able to communicate with empathy
• Comfortable making decisions and solving problems independently
• Able to create systems, set expectations, and hold team members accountable
• Comfortable balancing field involvement with management responsibilities
  
  

Qualifications

• High school diploma or GED required
• Associate or bachelor’s degree preferred
• At least three years of operations experience
• At least one year of management or supervisory experience
• Experience in restoration, contents cleaning, moving, logistics, warehousing, construction, or a related field preferred
• Restoration industry certifications preferred
• Strong leadership, communication, and problem-solving skills
• Basic computer and mobile-technology skills
• Valid driver’s license and satisfactory driving record
• Ability to pass applicable employment screenings
  
  

Compensation

This position offers a competitive base salary plus performance-based incentive compensation.

Additional compensation may be earned by meeting or exceeding department goals related to:

• Revenue and production
• Gross profit and job profitability
• Project turnaround times
• Documentation and inventory accuracy
• Customer satisfaction
• Quality control
• Department growth
• Safety and operational compliance
  
  

Specific performance goals and incentive amounts will be clearly defined.

Schedule and Travel

This is a full-time position with a typical schedule of 7:00 a.m. to 5:00 p.m., Monday through Friday, averaging approximately 45 hours per week.

Additional hours, including evenings and weekends, may be required based on project needs and emergency-service demands.

Travel is primarily local throughout Sussex County and surrounding areas. Occasional out-of-area travel may be required.

Physical Requirements

This position includes office work, warehouse oversight, field management, and jobsite visits.

The Employee May Be Required To

• Lift up to 50 pounds independently and up to 100 pounds with assistance
• Stand, walk, bend, kneel, reach, push, pull, and carry
• Work around dust, odors, cleaning products, fumes, and airborne particles
• Work in hot, cold, noisy, or challenging jobsite conditions
• Wear appropriate personal protective equipment, including a respirator when required
  
  

Reasonable accommodations may be made for qualified individuals with disabilities.

What We Offer

• Competitive base salary
• Performance-based incentive opportunities
• The opportunity to build and lead a growing department
• Access to established SERVPRO systems and resources
• Training and professional-development opportunities
• A supportive, team-oriented work environment
• The opportunity to help customers recover important belongings after property damage
• Benefits and paid-time-off details provided during the hiring process
  
  

About SERVPRO Of Sussex County

SERVPRO of Sussex County is a locally owned and operated restoration and cleaning company serving homeowners and businesses throughout Sussex County, Delaware.

Our team responds to water, fire, mold, storm, and other property-damage situations with professionalism, urgency, and care.

Each SERVPRO franchise is independently owned and operated.

SERVPRO of Sussex County is an equal opportunity employer.

Compensation: $41,600.00 - $45,760.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.