Customer Contact Center
RHB Banking Group
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities :-
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Excellent leadership, interpersonal, communication & motivational skills.
- Good knowledge in retail products and services
- Customer service and leads management skill.
- Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
- General computer skill.
- Proficient in either Mandarin or Cantonese and English is a must
- Malaysian Native speaker with the above or more required languages is an added advantage
- Willing to work on 24/7 shift cycle
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Security Specialist
Micron Technology,
Remote
1 day ago
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Role SummaryThe Physical Security Specialist (AI & Advanced Systems) is responsible for improving site security...
Territory Manager (Sabah)
Petron Malaysia Refining & Marketing Bhd,
Remote
3 days ago
Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products help meet the country’s growing energy needs and contributes to a more progressive nation. We are dedicated and passionate about our vision - to...
Contract Executive
MR DIY Malaysia,
Remote
4 days ago
Job SummaryTo assist Project Manager in managing contract administration for property development and renovation projects.Job DescriptionAssist in pre- and post-contract activities for property development and renovation projects.Support in tendering process including calling tenders, evaluating submissions, and preparing comparison reports.Assist in review, evaluate, and verify vendors quotations, progress claims, and payment certificates.Assist in prepare and manage contract documentation, variation orders, claims,...
