Customer Contact Center

RHB Banking Group


Date: 8 hours ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities :-

  • Understand the different types of services and products offered to customers
  • Provide and communicate information on new product and services for affluent customers
  • Facilitate customers calls and resolve customer issues
  • Manage disgruntled customer, handle customer complaints and escalates to relevant parties
  • Process customer request and ensure communication to relevant parties
  • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.

Requirements

  • Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
  • Excellent leadership, interpersonal, communication & motivational skills.
  • Good knowledge in retail products and services
  • Customer service and leads management skill.
  • Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
  • General computer skill.
  • Proficient in either Mandarin or Cantonese and English is a must
  • Malaysian Native speaker with the above or more required languages is an added advantage
  • Willing to work on 24/7 shift cycle

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Seller Engagement Coordinator

Shopee, Remote
2 days ago
Job DescriptionStrategic Programme Planning & ExecutionCurate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.Design a comprehensive programme calendar, covering:Online activations (e.g. in-person training sessions / webinars)Offline initiatives (e.g. seller meet-ups)External collaborations (e.g. partnerships with MSME associations or government bodies)Ensure all programme objectives are achieved within established timelines and budget parameters.Evaluate...

Procurement Executive

Shangri-La Group, Remote
2 days ago
Shangri-La, Kuala Lumpur Find your Shangri-La in Shangri-La At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.We believe joy is personal yet universal, found in every smile, every moment shared,...

Senior Executive - Training

Malaysia Airlines, Remote
2 days ago
Position TitleSenior Executive, Training (MAG Culinary Solutions)Reporting ToAssistant Manager, TrainingPosition SummarySupports the planning, coordination, and delivery of MAGCS training programs to ensure employee competency and compliance. Maintains accurate records, audit readiness, and contributes to continuous improvement and trainer development.Key AccountabilityCoordinate training programs, schedules, logistics, and attendance.Maintain training records and prepare documents for audits.Support compliance with CAAM, HRDC, and MAGCS requirements.Assist...