Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Shopee


Date: 4 weeks ago
City: Remote
Contract type: Contractor
Remote
About The Team

Job Description:

  • Handle incoming buyer chats via Shopee's live chat platform
  • Deliver excellent customer service in line with SLA standards
  • Coordinate with internal teams (CS, Warehouse, Logistics) to resolve issues
  • Take ownership of customer concerns and follow through to resolution
  • Identify and suggest process improvements
  • Achieve daily performance KPIs set by the regional team

Requirements

  • Candidates must be able to commute to the Unit WA-L2-A1, WA-L2-A2, WA-L2-A3 Bukit Raja Industrial Complex, Jalan Keluli 2B/KU2, Taman Perindustrian Bukit Raja, 41050 Klang, Selangor
  • Willing to work on rotational shifts, weekends and public holidays
  • Overtime (OT) is applicable if required
  • This position will be assigned to a third-party vendor
  • Minimum SPM qualification; diploma or higher preferred
  • Prior experience in customer service, call center, or live chat support is an advantage
  • Proficient in written and spoken English and Bahasa Malaysia
  • Strong communication and problem-solving skills
  • Ability to multitask and work under pressure in a fast-paced environment
  • Must be a team player with a proactive attitude

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