Customer Service Officer (Domestic Operations)
Malaysia Airlines
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Title
Customer Services Officer
Report To
Station Head
Division
AeroDarat_Services
Department
GH - Domestic Operations
Role Purpose
Handling daily operations at check in counter and departure gate as per SLA.
Key Accountability
Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirements Ensuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA
Qualification
SPM
Working Experience
0-2 years, Relevant Ground Handling experince
Skills & Knowledge
Good communication skills in Bahasa Malaysia and English Good personality, with warm and positive attitude Able to work independantly and responsible for job assignments Knowledgable with personal computers and travel documents requirement
Key Challenges
Unsatisfied and demanding passengers
ability to make prompt decision
cancellation and/or delayed flights
missed connection flights
accomodation and transport (delayed or the staff itself)
Customer Services Officer
Report To
Station Head
Division
AeroDarat_Services
Department
GH - Domestic Operations
Role Purpose
Handling daily operations at check in counter and departure gate as per SLA.
Key Accountability
Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirements Ensuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA
Qualification
SPM
Working Experience
0-2 years, Relevant Ground Handling experince
Skills & Knowledge
Good communication skills in Bahasa Malaysia and English Good personality, with warm and positive attitude Able to work independantly and responsible for job assignments Knowledgable with personal computers and travel documents requirement
Key Challenges
Unsatisfied and demanding passengers
ability to make prompt decision
cancellation and/or delayed flights
missed connection flights
accomodation and transport (delayed or the staff itself)
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