Customer Service Officer (Domestic Operations)

Malaysia Airlines


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Title

Customer Services Officer

Report To

Station Head

Division

AeroDarat_Services

Department

GH - Domestic Operations

Role Purpose

Handling daily operations at check in counter and departure gate as per SLA.

Key Accountability

Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirements Ensuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA

Qualification

SPM

Working Experience

0-2 years, Relevant Ground Handling experince

Skills & Knowledge

Good communication skills in Bahasa Malaysia and English Good personality, with warm and positive attitude Able to work independantly and responsible for job assignments Knowledgable with personal computers and travel documents requirement

Key Challenges

Unsatisfied and demanding passengers

ability to make prompt decision

cancellation and/or delayed flights

missed connection flights

accomodation and transport (delayed or the staff itself)

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