Customer Success Manager (Partner Management) - Korean Speaker

Role Overview

The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.

This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment.

Key Responsibilities

1. Partner Engagement & Communication

• Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)

• Maintain communication cadence across engagement stages (intro discovery post-engagement)

• Ensure timely and professional responses to stakeholders

2. Stakeholder Collaboration

• Coordinate with PDMs and internal stakeholders for alignment on partner progress

• Schedule and support key calls:

• PDM alignment calls

• Partner discovery calls

• Engagement calls

3. Account Research & Skilling Planning

• Conduct partner account research to identify skilling opportunities

• Support development of tailored skilling plans aligned to partner needs

• Capture insights and translate into actionable recommendations

4. Engagement Lifecycle Management

• Manage end-to-end partner engagement flow:
  Outreach Discovery Engagement Follow-up

• Drive consistent follow-ups to ensure progress and closure

• Maintain engagement momentum across partner accounts

5. Operational Excellence & Governance

• Ensure tracker hygiene:

• Accurate status updates

• Alignment between comments and progress

• Timely closure of activities

• Support reporting, documentation, and administrative activities

6. Additional Support

• Handle ad-hoc partner-related activities as required

• Support scaling of engagement activities across regions

#LI-GM

Experience & Eligibility

• 3-5 years of experience in operations, partner engagement, or program coordination

• Exposure to skilling programs, partner ecosystem, or customer engagement roles preferred

• Strong communication in Korean and English