End User Services Specialist

GXBank


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Responsibilities

  • Support the day-to-day IT support for end users, ensuring incidents and service requests are resolved within agreed SLAs
  • Troubleshoot and support laptops, mobile devices, operating systems, printers, peripherals and enterprise applications across Windows and macOS environments
  • Support audio-visual equipment, video conferencing systems, meeting room technologies and hybrid workplace solutions
  • Perform endpoint provisioning through zero touch, deployment, configuration, software installation and device lifecycle management
  • Manage user onboarding, offboarding and device allocation
  • Maintain accurate IT asset inventory records including hardware, software, warranty tracking and asset lifecycle management
  • Utilize IT Service Management (ITSM) tools to manage incidents, service requests, problems and asset records while ensuring data accuracy and compliance
  • Ensure compliance with enterprise IT governance, cybersecurity policies, endpoint security standards and regulatory requirements
  • Create and maintain technical documentation, knowledge base articles, standard operating procedures and end-user guides
  • Identify opportunities for process automation, service improvement and operational efficiency while contributing to digital workplace and technology enhancement initiatives
  • Flexible to work in a rotational shift environment including weekends, public holidays and scheduled after-hours support, ensuring continuous service availability and operational excellence

Requirements

  • Minimum 2 years of experience in end user computing, desktop support, IT systems administration, application support or endpoint management
  • Hands-on experience with ITSM platforms, cloud technologies and SaaS applications
  • Basic experience administering Windows 11 and macOS endpoints including software deployment and patch management
  • Familiarity with SSO, SAML, OAuth or directory services is a plus
  • Some exposure to scripting or automation (PowerShell, Python or similar) is desirable
  • Strong analytical, troubleshooting and problem-solving skills with attention to detail
  • Strong teamwork and stakeholder management skills
  • Ability to work effectively in a fast-paced, collaborative team environment
  • Desire to learn new technologies and grow into more senior responsibilities over time

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