Facilities Hard Services Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Hard Services Lead Job DescriptionPosition: Hard Services Lead
Reports to: Assistant Facilities Manager
Location: Malaysia

Position Overview
The Hard Services Lead is responsible for managing all technical building systems and mechanical infrastructure while supervising the mobile technician to ensure optimal facility performance. This role combines hands-on technical expertise with team leadership to maintain HVAC, electrical, plumbing, and other critical building systems in compliance with Malaysian regulations and industry standards.
Key Responsibilities
Technical Systems Leadership and Management Lead comprehensive management of all hard services including HVAC systems, electrical infrastructure, plumbing systems, fire safety equipment, and building automation systems. Develop preventive maintenance schedules and coordinate planned maintenance activities to minimize system downtime and extend equipment lifecycle. Oversee system troubleshooting, emergency repairs, and major equipment replacements while ensuring compliance with manufacturer specifications and warranty requirements.
Mobile Technician Supervision and Development Supervise and mentor the mobile technician, providing technical guidance, skills development, and performance coaching. Assign daily work orders, prioritize maintenance tasks, and ensure proper execution of technical procedures. Conduct regular performance reviews and coordinate training programs to enhance technical capabilities. Foster a safety-first culture and ensure adherence to proper maintenance procedures and documentation standards.
Building Systems Operations and Monitoring Monitor building management systems (BMS) and coordinate with building automation platforms to optimize energy efficiency and system performance. Respond promptly to system alarms, equipment failures, and emergency maintenance requests. Maintain accurate records of system performance metrics, energy consumption data, and maintenance activities for management reporting and regulatory compliance.
Vendor Management and Contractor Coordination Manage relationships with specialized contractors including HVAC technicians, electrical contractors, plumbing specialists, and equipment service providers. Coordinate major maintenance projects and ensure contractor work meets quality standards and safety requirements. Obtain quotations for specialized services and equipment purchases while ensuring cost-effective procurement decisions.
Compliance and Safety Management Ensure all hard services operations comply with Malaysian building codes, Occupational Safety and Health Act (OSHA) requirements, and local municipal regulations. Coordinate regulatory inspections for electrical systems, fire safety equipment, and building compliance requirements. Maintain comprehensive safety protocols for maintenance activities and ensure proper use of personal protective equipment by all team members.
Emergency Response and Critical Systems Support Serve as primary technical responder for building emergencies including power outages, HVAC failures, water leaks, and fire system malfunctions. Coordinate with emergency services and building management during critical incidents. Maintain backup systems including generators, emergency lighting, and fire pump operations to ensure business continuity during system failures.
Budget Management and Cost Optimization Support budget planning for hard services operations including maintenance contracts, equipment replacement schedules, and energy management initiatives. Track maintenance expenses against approved budgets and identify cost optimization opportunities. Prepare regular reports on system performance, maintenance costs, and equipment replacement recommendations for management review.
Documentation and Reporting Maintain comprehensive maintenance records, system documentation, and equipment warranties in organized filing systems. Prepare daily work reports, monthly performance summaries, and annual equipment condition assessments. Coordinate with Assistant Facilities Manager on capital expenditure planning and long-term system replacement strategies.
Required Qualifications
Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or related technical field. Minimum five to seven years of experience in building maintenance, facilities management, or technical services with at least two years in supervisory roles. Strong knowledge of Malaysian building systems standards, electrical codes, and mechanical system regulations.
Technical Expertise and Certifications
Comprehensive understanding of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems commonly used in Malaysian commercial office buildings. Professional certifications in HVAC, electrical systems, or building services preferred. Valid electrical or mechanical trade licenses as required by Malaysian authorities highly advantageous.
Leadership and Management Skills
Proven leadership capabilities with experience supervising technical personnel and coordinating maintenance teams. Strong coaching and development skills with ability to transfer technical knowledge effectively. Excellent problem-solving abilities with capacity to diagnose complex system issues and implement effective solutions quickly.
Language and Communication Skills
Fluency in English and Bahasa Malaysia essential for technical documentation and stakeholder communication. Ability to communicate technical concepts clearly to both technical and non-technical personnel. Strong written skills for preparing maintenance reports and coordinating with contractors and suppliers.
Safety and Regulatory Knowledge
Deep understanding of Malaysian workplace safety regulations, building codes, and technical standards for commercial facilities. Experience with risk assessment procedures and safety protocol implementation. Knowledge of environmental regulations affecting building operations and energy management requirements.
Technical Competencies
Proficiency in building management systems (BMS), computerized maintenance management systems (CMMS), and Microsoft Office Suite. Experience with technical drawings, system schematics, and equipment manuals. Ability to use diagnostic equipment and testing instruments for system troubleshooting and performance verification.
Additional Requirements
Valid Malaysian identification with ability to work flexible hours including on-call availability for emergency response situations. Physical capability to perform technical inspections, system diagnostics, and maintenance oversight activities. Professional appearance appropriate for interaction with building management, contractors, and senior office personnel.
Career Development Opportunity
This role offers significant professional growth within technical facilities management, providing comprehensive experience in building systems leadership, team management, and advanced technical operations in Malaysia's sophisticated commercial office environment.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.