Fair Play Specialist

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Investigate player accounts flagged for suspicious activity, including cheating, botting,
  fraud, or abuse of game systems
• Analyze gameplay patterns and behavioral data to assess whether violations of Fair Play
  policies have occurred
• Review reports from players, moderators, or automated systems, and determine
  appropriate actions based on policy
• Collaborate with other Trust & Safety teams (Moderation, PMT, QA) to ensure consistent
  handling of edge case
• Document case findings and contribute to the evolution of internal knowledge bases,
  playbooks, and detection guidelines
• Escalate novel abuse types, unclear cases, or mass-manipulation signals to internal teams
• Participate in calibrations, deep dives, or special projects to improve enforcement
  accuracy and fraud prevention

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position.
• Strong analytical skills and experience interpreting behavioral data, patterns, or account
  activity
• Understanding of common cheating methods, botting behavior, or fraud schemes in
  online multiplayer games
• Attention to detail and the ability to make sound judgments in ambiguous or borderline
  situations
• High integrity and professionalism when handling sensitive account information and
  enforcement decisions
• Resilience when working with repetitive or high-pressure decision environment
• Experience in fraud prevention, cheating detection, or abuse enforcement in the gaming
  or digital content industry
• Familiarity with online mobile games, mechanics, and player community norms
• Exposure to SQL, data dashboards, or investigative tools is a plus
• Multilingual skills or cultural awareness of market-specific abuse tactics
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.