IT Business Analyst — Salesforce (Software CRM)

IT Business Analyst — Salesforce (Software CRM)

As an IT Business Analyst, you'll be the vital bridge between business needs and technology solutions, turning business ideas and challenges into meaningful, user centric outcomes. You'll build a strong understanding of both business processes and IT systems, allowing you to confidently analyze requirements and translate them into practical, sustainable solutions that deliver real value.
In this role, you'll be part of the Salesforce Software CRM Team within the Marketing & Sales IT team in Hilti Global IT. The Software CRM team is responsible for managing the end to end CRM processes that support software sales development, lead management, opportunity handling, renewals, and account management across global markets. You'll contribute to initiatives that drive software subscription growth, streamline sales operations, and enable Sales Development Managers (SDMs) and marketing operations teams to effectively manage the software sales pipeline worldwide.

What You'll do

• Work closely with diverse, international, cross functional teams in an end to end setup, collaborating with Salesforce Platform and Integration, understanding needs and shaping requirements to designing, building, and testing solutions.
• Go beyond support work by owning specific topics within the Software CRM domain, driving improvements and contributing ideas that shape how products and processes evolve.
• Be part of a Business Analyst cohort, learning alongside peers and supported by experienced analysts who will guide your development.
• Gain hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Quality Assurance, Solution Architects, and Solution Managers.
• Build practical skills in user story writing, backlog refinement, prioritization, Salesforce configuration, solution design documentation, and iterative delivery, creating a strong foundation for a future career in IT and digital transformation.

• CRM Solution
• Sales Engagement Tools
• ERP Integration
• Cloud Based Integration Services
• DevOps & Deployment Tools

What You’ll Bring

To help you succeed, we'll provide you with everything you need so that we're driving impact together from day one. You'll find a stable working environment, exceptional support, learning and development, and a great team around you. Here's what you'll need to bring with you:

• Bachelor's / Master's studies in Information Technology / Software Engineering / Data Science / Computer Engineering, or related fields
• More than 3 years relevant work experience as Salesforce Technical Consultant
• IT background with experience in Salesforce CRM, exposure to SAP ERP, sales processes, software subscription business models is a plus
• You have strong communication skills and interpersonal skills and you are fluent in written and spoken English
• Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

A caring and performance-oriented culture.
A recognized Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Apply now.

Learn more about us: https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation/